Senior Customer Service Advisor

Join us as a Senior Customer Service Advisor and become the go-to expert for complex customer queries. You’ll deliver outstanding service across calls and emails, resolve issues quickly, and ensure every interaction reflects our brand values. Beyond handling queries, you’ll mentor junior advisors, share best practices, and help drive team success.

Fluent in English and additional languages is a highly desired , you’ll bring strong communication skills, attention to detail, and problem-solving ability to a fast-paced, dynamic environment. If you’re passionate about customer experience and ready to lead by example, this is your chance to make an impact.

Competitive salary taking into account skills, experience and qualifications

A Self Invested Personal Pension Scheme (SIPP)

Holiday allowance of 25 days plus bank holidays

Flexible working from our office or your home

Private healthcare plan (including pre-existing conditions)

Life assurance

Group Income Protection

Employee assistance programme for employee wellbeing

At Sedgwick, not only will you be working behind the scenes for some of the UK's most trusted insurance brands helping to resolve millions of claims every year, you'll also be an architect of tomorrow's insurance landscape with Sedgwick University. Our proprietary offering is the most comprehensive training and development program in the industry with more than 15,000 courses on demand, training specific to roles, and opportunities to continue your formal education – all available to you starting from your very first day.

You'll join a community passionate about making a difference, where every role contributes to a larger mission; protecting people and businesses. This isn't just a job; it's an opportunity to shape the future of insurance.

If you’re unsure whether you have all the skills needed then do apply – we are looking for all backgrounds from seasoned professionals to those returning to the workforce, and everyone in-between.

Not only that, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.

After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in-person).

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