oracle

Senior Customer Relationship Executive

Digitide Solutions

Jaipur, IND

Full-time

Senior · 5+ years experience

Onsite

Discovered 3 weeks ago

Full Job Posting

Minimum 5 years of experience in a customer-facing role, with at least 2 years in a leadership position.
Proven track record in managing and mentoring customer service teams.
Excellent communication and interpersonal skills, with the ability to build rapport and trust.
Strong problem-solving and conflict resolution abilities.
Proficiency in using CRM systems and customer support tools.
Analytical skills to interpret data and make informed decisions.
Ability to work independently and manage multiple tasks simultaneously.
Flexibility to adapt to changing customer needs and business requirements.
A positive and customer-centric attitude, with a passion for delivering exceptional service.
Relevant industry certifications or qualifications are an asset.

Lead and mentor a team of CCEs, providing guidance and support to ensure high-quality customer service.
Handle complex customer inquiries and escalate issues as needed, ensuring timely resolution.
Build and maintain strong relationships with key clients, understanding their needs and providing tailored solutions.
Monitor and analyze customer feedback, identifying trends and implementing improvements.
Develop and implement strategies to enhance customer satisfaction and loyalty.
Collaborate with other departments to ensure a seamless customer experience across all touchpoints.
Train and develop CCEs, ensuring they have the skills and knowledge to excel in their roles.
Conduct regular performance reviews and provide constructive feedback to the team.
Stay updated on industry trends and best practices in customer relationship management.

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