Senior Customer Relationship Administrator

Your skills & experience

• A proven track record in a senior customer facing team role, with experience in management cover conditions.
• Strong communication, leadership, and problem-solving skills
• Ability to manage and motivate a team in a fast-paced environment
• Excellent customer handling skills, with the ability to resolve complex issues efficiently and professionally.
• Knowledge of customer relationship processes (including KPI’s and performance metrics)
• Strong organisational and time-management skills.
• Ability to step into managerial duties and handle team and operational responsibilities.
• Familiarity with CRM systems, Microsoft packages and ERP is preferred.

About you

Company benefits

• Generous company pension (up to 10.5% matched on a sliding scale)
• Hybrid working
• Company shares
• Health cashplan (Medicash)
• Eyecare scheme (with Specsavers)
• Corporate life insurance
• 25 days holiday
• Your birthday off (after 1 year of service)
• 3 days holiday purchase
• 14 weeks paid maternity, paternity, adoption leave
• Cycle to work scheme
• Subsidised annual bus pass
• Annual train ticket payment scheme
• Employee assistance programme
• Learning and development opportunities
• Free parking and subsidised EV charging points
• Salary sacrifice car leasing
• Don’t have every single listed skill/experience? Studies have shown that women and people from diverse backgrounds are less likely to apply for jobs unless they meet every single qualification. At Crowcon we are actively building and encouraging a diverse and inclusive workplace culture, so if you’re excited about this role as the next step of your career, but you don’t feel confident you have enough past experience to perfectly align with the job description, we encourage you to apply anyway. You may be just the right candidate for this or another role we may have.
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