Senior Customer Experience Consultant- Claims

About the role

What You Bring:

• Education & Expertise: College Diploma (DEC) in Insurance or equivalent education and experience. A CIP (Chartered Insurance Professional) designation is considered an asset.
• Proven Experience: Minimum of 5 years of experience as a Claims Adjuster, with in-depth knowledge of Auto and Property claims management.
• Licensing: Valid Claims Adjuster certificate (Personal and Commercial lines) is required.
• Bilingualism: Proficiency in both French and English is required, as you will interact regularly with English-speaking clients and colleagues across the country.
• Technical Skills: Exceptional investigative and analytical skills with a sharp critical thinking mindset.
• Service Excellence: Exemplary client focus and a proactive approach to problem-solving.
• Conflict Management: Ability to navigate and de-escalate difficult or sensitive situations.
• Professionalism: High level of rigor, integrity, and a strict commitment to confidentiality.
• Self-Management: Highly autonomous with strong decision-making skills and the ability to manage stress and priorities effectively.
• Communication: Superior oral and written communication skills.
• Personal Attributes: Positive attitude, highly organized, and self-motivated.
• Flexibility: Adaptable to changing priorities and available for occasional travel.
• Work Authorization: No prior Canadian work experience required, but must be legally authorized to work in Canada.
• #LI-Hybride
• Il s'agit d'un nouveau rôle au sein de notre équipe en pleine croissance | This role is a new member of our growing team.
• We are an equal opportunity employer
• At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.
• We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.
• As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.
• We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.
• If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.
• Learn more about our recruitment process and your candidate journey here.
• Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.
• If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.

Qualifications

• Education & Expertise: College Diploma (DEC) in Insurance or equivalent education and experience. A CIP (Chartered Insurance Professional) designation is considered an asset.
• Proven Experience: Minimum of 5 years of experience as a Claims Adjuster, with in-depth knowledge of Auto and Property claims management.
• Licensing: Valid Claims Adjuster certificate (Personal and Commercial lines) is required.
• Bilingualism: Proficiency in both French and English is required, as you will interact regularly with English-speaking clients and colleagues across the country.
• Technical Skills: Exceptional investigative and analytical skills with a sharp critical thinking mindset.
• Service Excellence: Exemplary client focus and a proactive approach to problem-solving.
• Conflict Management: Ability to navigate and de-escalate difficult or sensitive situations.
• Professionalism: High level of rigor, integrity, and a strict commitment to confidentiality.
• Self-Management: Highly autonomous with strong decision-making skills and the ability to manage stress and priorities effectively.
• Communication: Superior oral and written communication skills.
• Personal Attributes: Positive attitude, highly organized, and self-motivated.
• Flexibility: Adaptable to changing priorities and available for occasional travel.
• Work Authorization: No prior Canadian work experience required, but must be legally authorized to work in Canada.
• Il s'agit d'un nouveau rôle au sein de notre équipe en pleine croissance | This role is a new member of our growing team.
• We are an equal opportunity employer
• At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.
• We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.
• As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.
• We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.
• If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.
• Learn more about our recruitment process and your candidate journey here.
• Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.
• If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.
• Exceptional investigative and analytical skills with a sharp critical thinking mindset.