Senior CS Technical Support Engineer

Education and Experience

• BS in technical field with experience in semiconductor equipment; or equivalent experience in diagnosing, troubleshooting, and customer service on electronic systems.
• Minimum of 2-5 years of relevant working experience.
• Preferred
• Strong background in electronics, software, mechanical engineering, optics.
• Knowledge of DUV equipment installation and support, including photolithography imaging systems, DUV metrology systems, DUV excimer lasers, and DUV Beam Delivery Systems.
• Experience with SQL, LabVIEW, scripting engines (i.e., FAST), data visualization tools such as Spotfire and Grafana, is desired.
• Thorough knowledge of design methodologies and basic knowledge of design engineering tools for statistical analysis and graphical reporting.
• Excellent customer service skills and advanced understanding of customer relationship building.
• Ability to perform system performance data analysis using analytical tools for troubleshooting and technical problem solving.
• Ability to interpret complex technical instructions and develop action plans to be executed by field teams.
• Proficiency in oral and written English.
• Excellent written and verbal communication skills.
• Ability to recognize gaps in process and drive towards solutions.
• Other Information
• Routine activities include sitting, walking, talking, hearing, using hands for keyboarding, handling, and feeling, stooping, kneeling, crouching, twisting, reaching, and stretching.
• Occasional campus movement and lifting/moving up to 35 pounds.
• Approximately 20% travel is required based on business needs.
• This role requires weekend 12 hour on call shifts on a rotational basis.
• Specific vision abilities include close vision, color vision, peripheral vision, depth perception, and focus adjustment.
• Ability to work under strict deadlines.
• Work in customer clean-room production environments and laboratory settings as needed.
• $125,600-172,700
• Pay scales are determined by role, level, location and alignment with market data. Individual pay is determined through interviews and an assessment of several factors that that are unique to each candidate, including but not limited to job-related skills, relevant education and experience, certifications, abilities of the candidate and pay relative to other team members.
• The Company offers employees and their families, medical, dental, vision, and basic life insurance. Employees are able to participate in the Company’s 401k plan. Employees will also receive eight (8) hours of vacation leave every month and (13) paid holidays throughout the calendar year. For more information, please contact the Recruiter or click on this link Compensation & Benefits in the US.
• All new ASML jobs have a minimum application deadline of 10 days.
• This position requires access to controlled technology, as defined in the United States Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.
• Inclusion and diversity
• ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.
• Need to know more about applying for a job at ASML? Read our frequently asked questions.
• Request an Accommodation
• ASML provides reasonable accommodations to applicants for ASML employment and ASML employees with disabilities. An accommodation is a change in work rules, facilities, or conditions which enable an individual with a disability to apply for a job, perform the essential functions of a job, and/or enjoy equal access to the benefits and privileges of employment. If you are in need of an accommodation to complete an application, participate in an interview, or otherwise participate in the employee pre-selection process, please send an email to [email protected] to initiate the company’s reasonable accommodation process.
• Please note: This email address is solely intended to provide a method for applicants to initiate ASML’s process to request accommodation(s). Any recruitment questions should be directed to the designated Talent Acquisition member for the position.

Skills

• Excellent customer service skills and advanced understanding of customer relationship building.
• Ability to perform system performance data analysis using analytical tools for troubleshooting and technical problem solving.
• Ability to interpret complex technical instructions and develop action plans to be executed by field teams.
• Proficiency in oral and written English.
• Excellent written and verbal communication skills.
• Ability to recognize gaps in process and drive towards solutions.
• Other Information
• Routine activities include sitting, walking, talking, hearing, using hands for keyboarding, handling, and feeling, stooping, kneeling, crouching, twisting, reaching, and stretching.
• Occasional campus movement and lifting/moving up to 35 pounds.
• Approximately 20% travel is required based on business needs.
• This role requires weekend 12 hour on call shifts on a rotational basis.
• Specific vision abilities include close vision, color vision, peripheral vision, depth perception, and focus adjustment.
• Ability to work under strict deadlines.
• Work in customer clean-room production environments and laboratory settings as needed.
• The current base annual salary range for this role is currently:
• $125,600-172,700
• Pay scales are determined by role, level, location and alignment with market data. Individual pay is determined through interviews and an assessment of several factors that that are unique to each candidate, including but not limited to job-related skills, relevant education and experience, certifications, abilities of the candidate and pay relative to other team members.
• The Company offers employees and their families, medical, dental, vision, and basic life insurance. Employees are able to participate in the Company’s 401k plan. Employees will also receive eight (8) hours of vacation leave every month and (13) paid holidays throughout the calendar year. For more information, please contact the Recruiter or click on this link Compensation & Benefits in the US.
• All new ASML jobs have a minimum application deadline of 10 days.
• This position requires access to controlled technology, as defined in the United States Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.

Inclusion and diversity

Request an Accommodation

Preferred Qualifications

• Preferred
• Experience with SQL, LabVIEW, scripting engines (i.e., FAST), data visualization tools such as Spotfire and Grafana, is desired.