Senior Crew Operator

Key responsibilities

• Reporting to the Crew Manager for Mumbai Crewing, you will be based in Mumbai.
• You will be responsible for independent management of daily operational responsibilities including:
• Managing assignments for Senior Nautical Officers, Senior Engineer Officers and Cadets in the Maersk fleet flying various flags.
• Planning, organizing, and monitoring activities related to crew requirements with reference to the E2E Crewing Business Process Guide.
• Planning timely crew changes and coordinate with concerned parties for its effective implementation.
• Working with Crewing teams in other locations to ensure that all Maersk vessels are manned in the best manner possible as per requirements.
• Consistently ensuring compliance with Service Level Agreements, SOP’s, and Key Performance Indicators.
• Implementing selection, embarkation, and disembarkation procedures/flights as reflected in the SOP’s and the accountability matrix.
• Updating crew data in the official database system, as required (COMPAS)
• Executing responsibilities and tasks in line with what constitutes as good performance as per agreed satisfactory performance standards and metrics (e.g., Objectives and Key Performance Indicators or KPIs)
• Driving efficiency within team through regular process reviews.
• Driving service delivery improvement, providing progress updates on the activities performed.
• Achieving stakeholder satisfaction, reflecting in formal review channels such as the engagement surveys and weekly meetings/performance review meetings.
• We are looking for
• The ideal candidate must possess at least a Bachelor's/College degree, Business Studies within Administration/Management combined preferably with 5+ years of experience specializing in Manning/Crewing/Marine HR/Seafaring experience or equivalent.
• You:
• Are an excellent communicator with impeccable command and fluency in English
• Have a strong natural drive for results, as well as excellent stakeholder management skills.
• Possess a proactive and positive attitude, enthusiasm, and ability to cooperate in an open and constructive manner.
• Can plan and execute in a structured manner, which is critical to succeed in the position.
• Can interact effectively in an international setting with diverse nationalities.
• Have good knowledge of Microsoft Office Suite.
• Are strong team player who is self-motivated, adaptable to change and comfortable with ambiguity.
• A background in seafaring would be advantageous
• Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
• We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected].