Senior Content Integration Specialist, Middle East

Role overview

Responsibilities

• Own complex customer and partner integrations involving Risk & Compliance products, APIs, data feeds, and workflows.
• Guide customers through pre-sales, solution design, implementation, migration, testing, go-live, and post-go-live activities.
• Translate customer requirements into integration approaches covering data mapping, API use, workflow design, testing, monitoring, and operational handover.
• Investigate complex API, data-feed, upload, data-quality, and workflow issues; coordinate high-priority issue responses and resolution plans.
• Facilitate customer workshops, discovery sessions, integration reviews, implementation meetings, and executive discussions.
• Work with Sales on commercially viable solutions, proposals, customer opportunities, adoption, retention, and revenue growth.
• Support high-touch implementations where self-service documentation is insufficient; develop reusable patterns, troubleshooting guidance, documentation, and best practices.
• Represent regional customer needs in global planning, mentor colleagues, and share knowledge across the team.

Experience and qualifications

• Typically about 10 years of relevant experience in technical integration, solution consulting, implementation, professional services, technical account management, customer success engineering, or a related field.
• Demonstrable experience working directly with enterprise customers and strategic partners.
• Deep Risk & Compliance domain knowledge and significant experience leading customer-facing technical engagements from discovery through production adoption.
• Strong practical understanding of APIs, data feeds, integration patterns, data mapping, testing, authentication, error handling, and troubleshooting.
• Ability to explain complex technical concepts clearly to technical and non-technical audiences and engage confidently with senior stakeholders.
• Strong project coordination skills to manage customers, priorities, deadlines, and dependencies.
• Experience working across Sales, Product, Engineering, Support, and Implementation teams in a global organization.
• High initiative, ownership, judgment, and accountability; willingness and ability to travel within the Middle East.

Technical and customer-facing skills

• Technical integration expertise across APIs, data feeds, data mapping, workflow design, testing, monitoring, and operational handover.
• Customer-facing advisory, solution design, technical discovery, troubleshooting, project coordination, and cross-functional collaboration.

Benefits

• Benefits include comprehensive insurance, paid time off, family care benefits, access to Dow Jones products, subscription discounts, an employee referral program, and well-being and fitness programs.

About Dow Jones