Senior Consultant- ServiceNow Developer

• Extensive IT experience working within a large enterprise on implementation projects.

• Proficient in configuring ServiceNow modules, including ITSM, CSM, FSM, ITBM, HR, and SecOps.

• Strong technical expertise in ServiceNow modules and integration with third-party applications.

• Skilled in using Business Rules, Script Includes, UI Actions, Scheduled Jobs, Flow Designer, ServiceNow API, and Integration Hub.

• Participate in requirement-gathering sessions, providing input to developers and working as an individual contributor.

• Customize ServiceNow using UI Pages, UI Macros, CSS, HTML, and Jelly.

• Develop system documentation, including process flows and design documents.

• Oversee upgrade cycles and implement new release features to support business users.

• Drive continuous improvement in implementation methodology and service offerings based on user feedback.

• Mentor junior team members as needed.

• Work to extend ServiceNow capabilities across geographies and departments.

• Excellent verbal and written English communication skills.

• CAD and Implementation certifications are preferred.