Senior Consultant, Cloud Services

Role overview

Cloud sales and customer success

• Advise clients and internal stakeholders through cloud acquisition, onboarding, renewal, and expansion.
• Guide teams on Microsoft CSP, Microsoft 365, Dynamics 365, Azure, and other cloud solutions.
• Support pricing, licensing recommendations, proposals, statements of work, change orders, client inquiries, sales activity, and cloud adoption.
• Coordinate onboarding and transitions to service delivery teams.

Cloud operations and reporting

• Improve order management, subscription administration, billing, invoicing, and renewal processes.
• Coordinate cloud transaction processing, reconciliation, and reporting with finance, delivery, and customer success.
• Develop procedures and documentation and implement scalable operational improvements.
• Create dashboards, forecasts, sales metrics, and pipeline reports; analyze trends and report insights, risks, and performance to leadership.
• Support sales propensity models and other data-driven business initiatives.

Collaboration and expertise

• Collaborate across Sales, Consulting, Finance, Operations, Marketing, and Service Delivery on strategic initiatives and transformation projects.
• Mentor junior colleagues and deliver training, enablement, and knowledge transfer.
• Maintain knowledge of Microsoft licensing, cloud offerings, emerging technologies, market trends, and industry practices.

Experience and education

• Undergraduate degree in business, IT, computer science, engineering, mathematics, or a related discipline.
• At least 5 years of relevant cloud operations, cloud sales support, customer success, business operations, technology consulting, or professional-services experience.
• Experience supporting Microsoft 365, Dynamics 365, Azure, Microsoft CSP, or similar cloud platforms.
• Strong understanding of quoting, subscriptions, onboarding, billing, invoicing, forecasting, and reporting.
• Advanced analytical ability; proficiency in Excel, Power BI, and Microsoft Office.
• Strong communication, presentation, stakeholder management, prioritization, problem-solving, organization, and process-improvement skills.

Preferred qualifications

• Microsoft partner or Cloud Solution Provider experience, CRM/ERP/PSA or subscription platforms, cloud financial management, licensing compliance, and cloud governance are preferred.
• Relevant Microsoft certifications, professional-services experience, and experience with Power BI, Power Automate, Copilot, or similar tools are preferred.

Compensation

• Expected compensation is CAD 84,000–128,000 annually.

Work arrangement

• BDO describes a blended model in which personnel spend some time in the office, at client sites, and working virtually.