Senior Community Manager

Role overview

Workplace and schedule

• This is a full-time, on-site position based five days per week at Kabam's Downtown Vancouver studio.

Content creation

• Create communication schedules and maintain a calendar for player-facing content.
• Plan and execute livestreams, serve as on-camera talent, and produce Champion and feature content.
• Support social media, education content, product releases, and game team and marketing communications.

Engagement and moderation

• Maintain and improve official forums and Discord, including bots and platform additions.
• Respond to community discussions and questions, host player follow-ups, and moderate posts.
• Gather player feedback, manage engagement events and giveaways, and provide social channel guidance.

Creator and VIP relations

• Maintain relationships with VIPs and content creators and provide information and programs to support their work.
• Collaborate on Dev Diaries, short-form videos, livestreams, AMAs, workshops, and creator program initiatives.

Tracking and collaboration

• Monitor and log bug reports, maintain the player-facing bug board, and report weekly sentiment and feedback.
• Collaborate with community, social, brand, development, publishing, marketing, and customer support teams.
• Provide player-perspective input on game modes, events, offers, launch readiness, and player experience QA.
• Own special projects and collaborate with leadership on priorities.

Required background

• At least 5 years of Marvel Contest of Champions experience and subject matter expertise in the game.
• At least 5 years bridging external consumers and internal development teams to translate community insights into game plans.
• Advanced capture, video editing, and on-camera experience.
• At least 2 years creating and publishing MCOC content and at least 3 years operating gaming social media channels.
• Knowledge of Discord management and development.

Benefits and support

• Benefits include extended health coverage, DEIB benefits, flexible spending accounts, RRSP matching, commuter support, paid time off, parental leave, and learning support.
• The company provides mental health and wellness support, employee assistance resources, and a flexible in-office environment.

About Kabam