Senior Cloud Site Reliability Engineer

Role Overview

Key Responsibilities

• Design, build, and maintain infrastructure and tooling for SaaS platforms at scale.
• Drive reliability improvements across the full stack, from application resilience to infrastructure fault tolerance.
• Uphold an infrastructure-as-code-first culture with fully automated CI/CD pipelines.
• Develop internal tooling and automation to reduce toil and increase engineering self-service.
• Design and maintain observability solutions including logging, metrics, tracing, and alerting on AWS.
• Proactively identify performance bottlenecks and reliability risks.
• Conduct capacity planning and load testing.
• Participate in an on-call rotation as first responder for production incidents.
• Own post-incident reviews, blameless post-mortems, root cause analysis, and action item tracking.
• Partner with software engineering teams to review system designs with a reliability lens.
• Mentor and provide technical guidance to junior engineers on SRE practices.

Education and Experience

• Bachelor's degree in Computer Science or a related field, or equivalent experience.
• Minimum of 7 years of overall experience in software development, infrastructure engineering, or site reliability engineering.
• 3+ years of hands-on experience in an SRE, DevOps, or platform engineering role in a production SaaS environment.
• 3+ years applying an automation-first approach using configuration management tools and scripting.
• Strong experience with AWS, including EC2, EKS, RDS, S3, CloudWatch, and IAM.

Technical Skills

• Infrastructure-as-Code mentality with tools like Terraform.
• Proficiency in at least one scripting/programming language such as Python or Node.js.
• Strong understanding of networking fundamentals: DNS, load balancing, TLS, firewalls, and VPCs.
• Experience with CI/CD pipelines and deployment automation.
• Solid understanding of relational databases, with PostgreSQL preferred.
• Hands-on experience with observability tooling such as Prometheus/Grafana, CloudWatch, or similar.

Technology Stack

• JavaScript / Node.js
• C# / .NET
• Python
• Docker & Kubernetes
• PostgreSQL
• Amazon Web Services (AWS) technologies
• Terraform

Soft Skills

• Strong communication skills, including influencing without authority and giving and receiving feedback.
• Passion for building software that solves real problems.
• Commitment to writing well-designed, easy-to-test, and maintainable code.
• Calm under pressure and able to lead during high-severity incidents.
• Blameless, growth-oriented mindset focused on continuous improvement.

Compensation

• The salary range for this position is $78,500.00-$120,750.00.
• The range is subject to change based on location, job-related knowledge, skills, and experience.
• Certain roles are eligible for additional rewards, including incentive compensation and equity.

Benefits

• Employees have access to healthcare benefits, paid vacation time and holidays, well-living programs, short-term and long-term disability coverage, basic life insurance, and tuition reimbursement.

Work Setup

• Location: Canada (Remote).
• Work Setup: Remote.