Senior Cloud FinOps Engineer

Role overview

Scope and operating authority

• Covers all CNTXT Google Cloud billing IDs, online and offline, across the reseller customer base, with potential extension to additional clouds.
• Executes alerts, caps, suspensions, and reactivation within agreed mandates and the runbook authority ladder; actions beyond mandate require approval.
• Owns the function's tooling roadmap and budget and reports exposure, incidents, and recoveries to the EMT monthly.

Principal duties

• Build billing-data pipelines and dashboards for near-real-time consumption visibility across billing IDs.
• Detect anomalies against customer baselines, integrate signals into case workflows, and maintain documented triage SLAs.
• Manage compromised-account incidents and enforcement from detection through post-incident review.
• Handle Google abuse reports, credit claims, and escalations with complete evidence packs.
• Report to the EMT, provide contract and policy inputs, and develop the function for multi-cloud operations.

Detailed work

• Build Cloud Billing export pipelines to BigQuery; model customer baselines, seasonality, and credit consumption so zero-dollar invoices are not mistaken for inactivity.
• Create customer and margin dashboards for daily monitoring and maintain billing-ID inventory data quality.
• Detect sudden spend spikes, GPU or compute bursts, and unusual regions or services; integrate abuse notifications and Security Command Center findings into one case queue.
• Review and tune alert thresholds monthly; own incident verification, containment, notices, recovery, customer and Google communications, and post-incident reviews.
• Automate graduated enforcement actions and approval steps; manage claim evidence, consumption snapshots, timelines, notification logs, claim windows, exception requests, and outcome tracking.
• Drive Security Command Center Premium adoption for top-exposure customers; coordinate with Finance, Cybersecurity/GRC, Sales, Customer Success, Legal, Google, and customers as relevant.
• Design the onboarding due-diligence gate, prepare multi-cloud monitoring and processes, guide the Billing Operations Analyst, and document work for future hires.

Education and experience

• Bachelor's degree in Computer Science, Information Systems, Engineering, Finance, or a related field; equivalent specialized experience may be considered.
• At least 6 years across cloud operations, FinOps engineering, revenue assurance, or fraud operations, with a hands-on build record.
• Track record of running incident or case processes with defined SLAs and executive reporting.

Functional competencies

• Deep understanding of Google Cloud Partner Sales, billing subaccounts, budgets and caps, and billing export.
• Strong SQL and BigQuery and solid Python for pipelines, models, and dashboards; Terraform is a plus.
• Ability to baseline consumption and detect compromise patterns; Security Command Center and cryptomining detection knowledge are a plus.
• Ability to run runbook-driven incident and case processes with defined SLAs and clear escalation.
• Understanding of reconciliation, exposure, credit claims, and contract terms, with clear executive reporting.

Certification and languages

• FinOps Certified Practitioner is preferred.
• English fluency with executive-level communication is required; Arabic is strongly preferred.
• Team or function leadership experience is a plus; Microsoft CSP or AWS Solution Provider ecosystem experience is a strong plus.