Senior Client Solutions Partner

We are interviewing and hiring immediately!!!

Role Overview

Role & Responsibilities

Skills & Experience Required

What Sets You Apart

Qualifications

• 10+ years in sales, presales, or solution consulting in CCaaS, CX, or related domains
• Type: Full Time Employment
• Location: US Remote - East Coast is preferred
• Travel: 50% travel to client sites across the US
• Bachelors degree is required, Masters/MBA is preferred
• Role Overview
• As part of the core Sales and GTM team at Quantiphi, you will lead strategic sales initiatives across Contact Center as a Service (CCaaS) and broader Customer Experience (CX) transformation programs.
• This role goes beyond traditional CCaaS solutioning and requires the ability to reimagine end-to-end customer journeys by leveraging Agentic AI, conversational AI, agent augmentation, and advanced analytics platforms.
• You will work closely with customers to define and execute their CX transformation roadmap using cutting edge AI platforms and leading CCaaS solutions.
• Role & Responsibilities
• Own and drive end-to-end sales cycles for CCaaS and CX transformation opportunities in a B2B environment
• Partner with customers to define CX transformation strategies, including automation, personalization, and AI-led augmentation across the customer lifecycle
• Lead consultative selling engagements focused on business outcomes such as cost optimization, CSAT improvement, revenue uplift, and agent productivity
• Prepare and deliver compelling technical and business presentations, articulating the value of AI-driven CX transformation
• Discovery and problem definition
• Journey mapping and experience redesign
• Solution architecture and roadmap development
• Virtual agents and conversational AI
• Agent assist and real-time guidance
• Contact center analytics and insights
• Integrations across CCaaS and enterprise systems
• Identify and qualify opportunities by understanding customer pain points across contact center and broader CX ecosystems
• Intelligent self-service and containment
• Agent augmentation and productivity
• Omnichannel orchestration
• Voice and conversation intelligence
• Customer journey analytics and insights
• Leverage expertise in leading CCaaS platforms such as Genesys Cloud CX, NICE CXone, Five9, Amazon Connect etc to design scalable and future-ready architectures
• Translate business problems into AI-driven solutions
• Develop differentiated points of view and offerings
• Build reusable accelerators and GTM assets
• Recommend enterprise architectures, integration strategies, and platform ecosystems on Google Cloud and other hyperscalers
• Stay updated on industry trends, including GenAI, conversational AI, and evolving CX platforms
• Build and maintain executive-level customer relationships and act as a trusted advisor
• Travel to customer sites, conferences, and industry events as required
• Skills & Experience Required
• 10+ years of experience in sales, presales, or solution consulting in CCaaS, CX, or related domains
• Proven experience selling large-scale CX transformation programs, not just platform deals
• IVR / IVA
• ACD and routing strategies
• Omnichannel engagement
• Workforce management and reporting
• Google GECX (CXAS, Playbook, Dialogflow CX, Agent Assist, CX insights)
• Agent assist and real-time guidance tools (e.g., Cresta)
• Conversational and generative AI platforms (e.g., Sierra AI)
• Strong exposure to cloud ecosystems (GCP preferred; AWS/Azure a plus)
• Ability to connect technology to business outcomes, with a strong value-selling mindset
• Sales forecasting and GTM strategy
• Complex deal structuring and stakeholder management
• Channel and partner ecosystems
• API integrations and microservices architectures
• Data platforms and analytics in CX contexts
• Identify and resolve technical objections
• Influence both technical and business stakeholders
• Data-driven mindset with the ability to leverage market insights and customer data
• Excellent communication, storytelling, and executive presentation skills
• Self-driven, entrepreneurial mindset with the ability to thrive in a fast-paced environment
• What Sets You Apart
• Experience leading AI-first CX transformations at enterprise scale
• Ability to bridge business consulting + technical solutioning + sales execution
• Strong POV on the future of GenAI in customer experience
• Experience building repeatable offerings and accelerators in the CX/CCaaS space

Responsibilities

• Own and drive end-to-end sales cycles for CCaaS and CX transformation opportunities in a B2B environment
• Partner with customers to define CX transformation strategies, including automation, personalization, and AI-led augmentation across the customer lifecycle
• Lead consultative selling engagements focused on business outcomes such as cost optimization, CSAT improvement, revenue uplift, and agent productivity
• Prepare and deliver compelling technical and business presentations, articulating the value of AI-driven CX transformation
• Engage in end-to-end pre-sales and solutioning, spanning:
• Discovery and problem definition
• Journey mapping and experience redesign
• Solution architecture and roadmap development
• Work hands-on with customers to demonstrate and prototype:
• Virtual agents and conversational AI
• Agent assist and real-time guidance
• Contact center analytics and insights
• Integrations across CCaaS and enterprise systems
• Identify and qualify opportunities by understanding customer pain points across contact center and broader CX ecosystems
• Drive CX transformation use cases, including:
• Intelligent self-service and containment
• Agent augmentation and productivity
• Omnichannel orchestration
• Voice and conversation intelligence
• Customer journey analytics and insights
• Leverage expertise in leading CCaaS platforms such as Genesys Cloud CX, NICE CXone, Five9, Amazon Connect etc to design scalable and future-ready architectures
• Collaborate with Solution Architects, Data Science, and Engineering teams to:
• Translate business problems into AI-driven solutions
• Develop differentiated points of view and offerings
• Build reusable accelerators and GTM assets
• Recommend enterprise architectures, integration strategies, and platform ecosystems on Google Cloud and other hyperscalers
• Stay updated on industry trends, including GenAI, conversational AI, and evolving CX platforms
• Build and maintain executive-level customer relationships and act as a trusted advisor
• Travel to customer sites, conferences, and industry events as required
• Skills & Experience Required
• 10+ years of experience in sales, presales, or solution consulting in CCaaS, CX, or related domains
• Proven experience selling large-scale CX transformation programs, not just platform deals
• Strong understanding of contact center operations, including:
• IVR / IVA
• ACD and routing strategies
• Omnichannel engagement
• Workforce management and reporting
• Experience with modern CX and AI platforms, including:
• Google GECX (CXAS, Playbook, Dialogflow CX, Agent Assist, CX insights)
• Agent assist and real-time guidance tools (e.g., Cresta)
• Conversational and generative AI platforms (e.g., Sierra AI)
• Strong exposure to cloud ecosystems (GCP preferred; AWS/Azure a plus)
• Ability to connect technology to business outcomes, with a strong value-selling mindset
• Experience with:
• Sales forecasting and GTM strategy
• Complex deal structuring and stakeholder management
• Channel and partner ecosystems
• Strong understanding of:
• API integrations and microservices architectures
• Data platforms and analytics in CX contexts
• Demonstrated ability to:
• Identify and resolve technical objections
• Influence both technical and business stakeholders
• Data-driven mindset with the ability to leverage market insights and customer data
• Excellent communication, storytelling, and executive presentation skills
• Self-driven, entrepreneurial mindset with the ability to thrive in a fast-paced environment
• What Sets You Apart
• Experience leading AI-first CX transformations at enterprise scale
• Ability to bridge business consulting + technical solutioning + sales execution
• Strong POV on the future of GenAI in customer experience
• Experience building repeatable offerings and accelerators in the CX/CCaaS space
• MORE about Quantiphi:
• Quantiphi has seen 2.5x growth YoY since its inception in 2013, we don’t just innovate - we lead. Headquartered in Boston, with 4,000+ Quantiphi professionals across the globe. As an Elite/Premier Partner for Google Cloud, AWS, NVIDIA, Snowflake, and others, we’ve been recognized with:
• 21x Google Cloud Partner of the Year awards in the last 8 years.
• 3x AWS AI/ML award wins.
• 3x NVIDIA Partner of the Year titles.
• 2x Snowflake Partner of the Year awards.
• We have also garnered top analyst recognitions from Gartner, ISG, and Everest Group.
• We offer first-in-class industry solutions across Healthcare, Financial Services, Consumer Goods, Manufacturing, and more, powered by cutting-edge Generative AI and Agentic AI accelerators.
• We have been certified as a Great Place to Work for the third year in a row- 2021, 2022, 2023.
• If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!