Senior Client Services Manager

How You’ll Make An Impact

What You’ll Achieve

Role Overview

Key Responsibilities

• Own and grow strategic client relationships, identifying opportunities to expand the adoption of Epsilon’s DSP and identity-led media solutions
• Drive revenue growth through proactive client development
• Act as a trusted advisor to clients, translating business objectives into data-driven media strategies
• Collaborate with internal teams to deliver best-in-class campaign execution and performance outcomes
• Lead client business reviews with performance insights, optimization strategies, and incremental growth opportunities
• Educate clients and agency partners on Epsilon’s differentiated DSP capabilities, identity resolution, and closed-loop measurement
• Monitor account health, forecast revenue growth, and ensure long-term client satisfaction and retention

Who You Are

• What you’ll bring with you:
• + 3-6 years’ experience in digital marketing, MarTech, and project management.
• + Commercially driven mindset with an eagerness to identify opportunities for growth and contribute to business and client success.
• + Strong organisational, time management, and communication skills.
• + Analytical thinking with a curiosity about interpreting data to tell compelling stories.
• Why you might stand out from other talent:
• + Passion for big data, technology and solving complex problems.
• + Experience in account management and building client relationships.
• + A consultative approach to client management, growth and strategy development.
• + Experience in collaborating with cross-functional teams and driving innovative solutions.
• + A proactive attitude focused on process improvement and automation.
• + A growth mindset, always seeking to learn, adapt, and improve in a fast-evolving industry.
• This role is perfect for someone eager to be part of a dynamic, growing business at the innovative of digital marketing and technology, with ample opportunities to make a significant impact.
• Click here to view how Epsilon transforms marketing with 1 View, 1 Vision, 1 Voice.

Additional Information

• When You Join Us, We’ll Create Something EPIC Together
• Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem.
• For decades, we’ve provided marketers from the world’s leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual.
• And 1 Voice to harmonize engagement across paid, owned and earned channels.
• Epsilon’s comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology.
• We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements.
• Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC.
• Epsilon is a global company with more than 9,000 employees around the world.
• Our pillars arent just words.
• Theyre how we show up every day.
• People centricity: We focus on employee well-being in an environment where colleagues truly care about each other.
• Collaboration: We work together, support one another, and collectively achieve goals.
• Growth: There are endless opportunities for growth through learning, development and career advancement.
• Innovation: We drive progress through cutting-edge solutions and forward-thinking approaches.
• Flexibility: We’ve created a balance between work and personal life, and we encourage adaptability to solve problems creatively.
• Our values guide us to create value for our clients, our people and consumers.
• Act with integrity
• Work together to win together
• Innovate with purpose
• Respect all voices
• Empower with accountability
• These pillars and values are our foundation—shaping our culture, guiding our decisions, and uniting us in common purpose.

Benefits

• As an Epsilon employee, you deserve perks and benefits that put you, your family and your finances first.
• Our benefits encompass a wide range of offerings, including but not limited to the following:
• Time to Recharge: Flexible time off (FTO), 15 paid holidays
• Time to Recover: Paid sick time
• Family Well-Being: Parental/new child leave, childcare & elder care assistance, adoption assistance
• Extra Perks: Comprehensive health coverage, 401(k), tuition assistance, commuter benefits, professional development, employee recognition, charitable donation matching, health coaching and counseling
• Epsilon benefits are subject to eligibility requirements and other terms.
• Epsilon is an Equal Opportunity Employer.
• Epsilon’s policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories. Epsilon will provide accommodations to applicants needing accommodations to complete the application process. Please reach out to [email protected] to request an accommodation.
• For San Francisco Bay and Los Angeles Areas:
• Epsilon will consider for employment qualified applicants with criminal histories in a manner consistent with the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance and San Francisco Police Code Sections 4901-4919, commonly referred to as the San Francisco Fair Chance Ordinance.
• Applicants with criminal histories are welcome to apply.

Job Details

About The Company

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