Senior Client Service Executive

Role overview

Responsibilities

• Manage insurance programs and deliver a positive member and client experience.
• Build relationships with clients, members, association partners, and internal stakeholders.
• Handle enquiries, renewals, policy changes, and insurance advice across product lines.
• Convert warm leads from referrals, marketing, digital channels, and existing client networks.
• Prepare quotes, proposals, and policy documents in line with compliance requirements.
• Coordinate with claims specialists and support client and partner onboarding.
• Contribute to portfolio growth, retention, reporting, and service outcomes.
• Represent Aon in meetings, partner discussions, industry events, and member-facing activities.

Requirements

• Tier 1 RG146 Insurance Broking Qualification or higher is essential.
• Experience with commercial insurance clients or member-based insurance programs.
• Exposure to Professional Indemnity, Business Pack, or related commercial insurance solutions.
• Client-focused approach, relationship-building interest, and confidence handling renewals, policy changes, enquiries, and insurance advice.
• Strong communication, organization, stakeholder management, and prioritization skills.
• Growth mindset and willingness to keep learning.

Benefits and development

• Supportive, collaborative team with opportunities to broaden skills and develop an insurance broking career.
• Flexible and inclusive working environment, wellbeing support, ongoing learning, and career development.
• Competitive salary and flexible benefits package, annual leave, Aon Global Holidays, Employee Assistance Programme, and enhanced mental health benefits.