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oracle

Senior Client Operations Manager - CPG

Jobs at Acosta
Rogers, USA
Manager
Hybrid
Discovered 1 months ago

Full Job Posting

Qualifications

  • Performance Metrics
  • Scorecard metrics for project loading, QA and invoicing.

Experience:

  • Previous experience in Client Operations, Retail Operations, Project Management, or a related field is required.
  • Demonstrated analytical skills with the ability to interpret data, identify trends, and translate findings into actionable business insights.
  • Strong communication and stakeholder management skills, with the ability to build effective partnerships across all levels of the organization.
  • Proven ability to manage multiple priorities, adapt to changing business needs, and thrive in a fast-paced environment.
  • Supervisory Responsibilities: Provides indirect supervision, direction, and support to Client Operations Managers and Client Operations Coordinators.
  • Travel Requirements: Approximately 10% to 20% domestic travel may be required.
  • #DiscoverYourPath

Responsibilities

  • Monitor and report on field execution metrics, including coverage, compliance, project completion, etc.
  • Develop standardized scorecards and reporting frameworks for field leadership
  • Identify performance gaps, risks, and trends; provide actionable insights to leadership
  • Partner with field leaders to ensure consistent execution against client and retailer expectations
  • Build, maintain, and enhance Power BI dashboards and automated reporting tools
  • Consolidate data across multiple systems to create a single source of truth
  • Provide ad hoc analysis to support business decisions, client needs, and operational improvements
  • Track and report KPI performance at the national, regional, and client level
  • Serve as a subject matter expert for field systems and tools
  • Ensure data accuracy, consistency, and integrity across platforms
  • Identify system gaps or inefficiencies and partner with internal teams to drive improvements
  • Partner with business and field teams to align on data-driven expectations
  • Assist in tracking training initiatives tied to execution
  • Track labor and operational cost metrics relative to execution output
  • Identify opportunities to improve efficiency and optimize resource allocation
  • Support forecasting and performance vs. plan reporting
  • Act as a liaison between field teams, business teams, and corporate support functions
  • Drive alignment on processes, reporting standards, and performance expectations
  • Support strategic initiatives tied to operational excellence and field enablement

Preferred Qualifications

  • Education: Four-year college degree in a related discipline strongly preferred.
  • Prior experience leading, supervising, or providing guidance to associates is strongly preferred.
  • Experience with system administration, data governance, platform management, or process optimization is preferred.
  • Specific Skills: Proficiency in Microsoft Office applications required, including intermediate to advanced Excel skills. Experience using Axis, SSRS, billing systems, fulfillment tools, or related operational platforms preferred.

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