Senior Claude Platform Support Engineer

Key Responsibilities

Required Qualifications

• Claude Certified Architect – Foundations (CCA-F) — Anthropic's official proctored certification for designing and shipping enterprise-grade Claude applications (or committed to obtaining it within an agreed timeframe of joining).
• Experience in application or platform support engineering, including tiered (L1/L1.5/L2) support models.
• Strong technical writing skills — able to produce clear runbooks, knowledge base articles, and enablement content for end users and support teams.
• Experience working within ITSM/ServiceNow-based ticketing and service level environments.
• Comfortable working with AI/GenAI platform features and translating them into user-facing guidance.

Preferred Qualifications

• Hands-on familiarity with the Anthropic Claude platform (Claude Code, Claude Cowork, Claude Design, or Claude Agents).
• Experience supporting a platform transition or knowledge-transfer exercise from an outgoing provider.
• ServiceNow certification or equivalent ITSM tooling experience. #LI-SN1
• You will be successful in this role if you have:
• BA/BS degree and 5-8 years’ relevant experience OR equivalent combination of education and experience.
• Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
• Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers.
• If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [email protected]. US job seekers can find more information about Unisys’ EEO commitment here.