Senior Claims Manager - Workers' Compensation

Who We Are

Responsibilities

• Lead the day-to-day activities and performance of a team of experienced workers’ compensation claims professionals.
• Guide claim strategies that emphasize proactive, creative, and timely approaches to achieving favorable outcomes.
• Coach and develop team members through ongoing performance management, feedback, learning, and professional development.
• Oversee complex workers’ compensation claims to ensure appropriate investigation, coverage analysis, reserving, and resolution strategies.
• Evaluate and direct the use of attorneys, surveillance providers, nurse case managers, and other external resources based on individual claim needs.
• Monitor litigation and vendor performance to ensure strategies remain effective, appropriate, and aligned with claim objectives.
• Partner with insureds to build support for claim strategies and maintain strong customer relationships.
• Develop approaches to mitigate potential losses through effective interaction with claimants, insureds, and other stakeholders.
• Promote timely return-to-work strategies, including collaboration with insureds to identify appropriate light-duty opportunities.
• Foster effective communication, collaboration, accountability, and sound decision-making across the claims team.
• Travel up to 35% of the time, including overnight travel, to support business, customer, and team needs.

Qualifications

• Bachelor’s degree preferred.
• Generally, 10+ years of diverse workers’ compensation claims handling experience required.
• At least four years of California claims management experience required.
• Experience supervising workers’ compensation claims in Arizona, Nevada, and Oregon preferred.
• Demonstrated expertise in coverage analysis, reserving, claims investigation, and litigation management required.
• Experience managing claims for large or national accounts required.
• Proven leadership skills with experience coaching, developing, and managing experienced claims professionals.
• Strong communication, relationship-building, judgment, and strategic claims management skills.
• Business Unit:
• Strategic Comp
• Salary Range:
• $130,000.00 -$150,000.00

Benefits:

• We offer competitive benefits packages for full-time and part-time employees. Full-time employees have access to medical, dental, and vision coverage, wellness plans, parental leave, adoption assistance, and tuition reimbursement. Full-time and eligible part-time employees also enjoy Paid Time Off and paid holidays, a 401(k) plan with company match, an employee stock purchase plan, and commuter benefits.
• Compensation varies by role, level, and location and is influenced by skills, experience, and business needs. Your recruiter will provide details about benefits and specific compensation ranges during the hiring process. Learn more at http://www.gaig.com/careers.
• Excludes seasonal employees and interns.

Preferred Qualifications

• Bachelor’s degree preferred.
• Experience supervising workers’ compensation claims in Arizona, Nevada, and Oregon preferred.