Senior Business Technology Analyst

Role overview

Duties and responsibilities

• Gather requirements and translate business processes and operational needs into system solutions.
• Support system design, solution evaluation, stakeholder validation, and process improvement.
• Lead project planning and delivery, including stakeholder coordination, risks, dependencies, testing, deployment, and post-go-live support.
• Coordinate configuration, integrations, data readiness, UAT, and defect resolution.
• Perform functional QA and support change management, training, communications, and user adoption.
• Prioritize enhancement requests and administer, troubleshoot, maintain, and improve assigned applications.
• Maintain system documentation, process maps, training materials, and user guides; support end users.
• Support additional applications and initiatives in line with governance and security requirements.

Required qualifications

• Minimum five years in a business analyst or similar role supporting business applications and SaaS platforms.
• Project management experience covering timelines, risks, dependencies, vendors, and cross-functional stakeholders.
• Business analysis experience in requirements gathering, process evaluation, and solution design.
• Experience supporting technology initiatives through design, testing/UAT, deployment, change management, and post-go-live support.
• Strong stakeholder, communication, facilitation, documentation, organization, critical-thinking, and interpersonal skills.

Assets

• Experience with FSM, EAM/CMMS, scheduling and dispatch, maintenance/work orders, inventory, procurement, logistics, field ticketing, timekeeping, or payroll systems is an asset.
• Enterprise SaaS vendor and integrated application experience is an asset.
• PMP, CAPM, or equivalent certification, process-mapping tool proficiency, and relevant post-secondary education or equivalent industry experience are assets.

Work approach

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