Senior Business Systems Architect

Essential Responsibilities

• Own day-to-day administration, configuration, and optimization of our core business systems: Salesforce, Salesforce Revenue Cloud (CPQ), NetSuite, Jira, Conga, and Celigo, plus supporting Cloud Marketplace environments.
• Partner with business stakeholders (Sales, Finance, Legal, Customer Success, Ops, IT) to map current-state processes, identify bottlenecks, and design improved workflows.
• Translate business requirements into technical solutions — configuration, integrations, custom objects/fields, workflows, and automation.
• Identify opportunities to apply AI (e.g., LLM-based automation, intelligent document processing, workflow copilots) to streamline quote-to-cash, lead-to-order, approvals, and other cross-functional processes.
• Design, build, and maintain integration flows between systems (Salesforce ↔ NetSuite ↔ Conga ↔ Jira, etc.) primarily using Celigo (integrator.io), ensuring clean data flow, error handling, and minimal manual reconciliation.
• Own end-to-end process fluency across Quote-to-Cash, Order-to-Cash, and Procure-to-Pay — able to trace an issue from a Salesforce opportunity through CPQ, Conga, and into NetSuite.
• Own system governance: user access, data integrity, license management, and change control across the systems landscape.
• Lead or support system implementations, upgrades, and migrations, including vendor evaluation and rollout planning.
• Build and maintain documentation, training materials, and SOPs for business systems and processes.

Desired Skills & Experience

• 5+ years administering and configuring Salesforce, including experience with Salesforce Revenue Cloud (CPQ) in a production quote-to-cash environment.
• Hands-on experience with NetSuite administration and configuration, including familiarity with core financial and order management modules.
• Experience building and maintaining integrations using Celigo (integrator.io) or a comparable iPaaS platform.
• Working knowledge of Conga (CLM/document generation) and Jira administration.
• Demonstrated experience applying AI or automation tools (LLM-based workflows, intelligent document processing, RPA, or similar) to real business processes, not just familiarity with the concept.
• Strong process mapping and business analysis skills — able to run stakeholder workshops and translate ambiguous requirements into a clear technical design.
• Comfort operating independently as the primary owner of a multi-system landscape, without a large supporting team.
• Excellent written and verbal communication skills, with the ability to move fluidly between technical and non-technical audiences.

Qualifications

• Bachelor's degree in a related field, or equivalent practical experience.
• 5+ years of experience in a business systems, revenue operations, or systems administration role.
• Relevant certifications a plus (e.g., Salesforce Administrator, Salesforce CPQ Specialist, NetSuite Administrator, Celigo certifications).
• Prior experience in a company with commission-based or complex compensation structures, and familiarity with how that complexity flows through quote-to-cash and payroll-adjacent systems, is a plus.
• Ability to work independently in a fully remote environment while staying closely aligned with cross-functional stakeholders.

Additional Info