Senior Business Process Analyst

Role overview

Essential responsibilities

• Gather operational objectives, define project scope, research complex output requirements, and present deliverables.
• Create financial and operational performance reports and communicate business requirements to application development and testing groups.
• Coordinate project progress and schedules; conduct pre- and post-implementation reviews and functional walkthroughs.
• Manage and advise on intermediate to large cross-functional projects and change initiatives, including design, delivery, implementation strategies, and controls.
• Facilitate improvement discussions; analyze business operations and document current- and future-state processes.
• Act as a subject matter or technical operations expert and recommend process efficiencies and technology aligned with business strategy.
• Provide budget, financial, and operational analysis; develop procedures and training materials and may train employees.
• May oversee less experienced employees and undertake special projects.

Required qualifications

• High school diploma or GED; no substitutions.
• 5–7 years as a Business Analyst or Business Process Analyst, or experience in a related operational area such as claims, billing, or customer service.

Preferred qualifications

• Bachelor’s degree preferred.
• 3–5 years in the health insurance industry preferred.

Skills

• Business problem analysis, business analysis, process design, process improvement, process mapping, business requirements, collaborative problem solving, project management, and written and oral presentation skills.

Workplace and travel

• Position is office-based and requires a physical work site.
• Travel required is 0%–25%; regular travel between work sites is rare.

Working conditions