Senior Business Operations Manager

Opportunity

Customer support and knowledge

• Lead an AI-driven support experience, from customer journey and Help Center design to implementation of a support AI chatbot.
• Create feedback loops between support and product teams to surface recurring issues and address root causes.
• Prepare customer-facing teams for product launches by updating support knowledge and planning training with enablement.
• Maintain a knowledge base for self-service, AI enhancements, and support-agent contributions.

Tools, enablement, and measurement

• Drive solutioning for CRM and customer success tools, including feature priorities, adoption, usage tracking, and user feedback.
• Design and implement an easy-to-use, searchable, maintainable enablement portal with go-to-market enablement.
• Define support and success metrics with data teams; guide dashboards and automated reporting.
• Build automations and internal tools; scale larger solutions with systems and data teams.

What the role requires

• Strong customer empathy and a process- and detail-oriented approach, with proven process redesign and measurable improvement.
• Structured problem-solving, cross-functional program delivery from concept through adoption, and ability to influence without authority.
• Technical skills or savviness to build simple tools, evaluate tradeoffs, and collaborate credibly with systems and data teams.
• Data fluency and ability to use evidence to prioritize.
• Professional English verbal and written communication for regular collaboration with global colleagues and partners.

Preferred experience

• Hands-on experience with AI coding tools is a plus.
• Experience with customer support or customer success functions is a plus.

Compensation

• The posting provides location-dependent base salary ranges for Zone A and Zone B, but does not state a salary cadence. The role may also be eligible for equity and incentive plans.

Benefits

• Benefits may include health, life, and disability insurance, commute subsidy, employee stock ownership, retirement plans, vacation and personal days, parental support, wellness resources, training, and volunteering programs.
• Eligibility and specific benefits vary by country and employment status.

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