Senior Business Operations Associate

About you

What you'll do

Compensation & Benefits

Additional Information

Qualifications

• You have 3–5 years of experience in business operations, revenue operations, customer operations, sales operations, or a similar role, ideally in a fast-growing or startup environment.
• You're highly organized and extremely detail-oriented, with the ability to manage multiple manual workflows, follow-ups, deadlines, and stakeholders independently while maintaining a high level of accuracy.
• You're strong with data and spreadsheets and can maintain accurate operational trackers and dashboards, spot inconsistencies, and translate data into clear insights and actions for different stakeholders.
• You're a critical thinker and strong problem solver who is comfortable working in ambiguous or undefined environments.
• You're strong at building and improving processes, with the ability to identify gaps and dependencies, create clear roles, steps, ownership, and SLAs from the ground up, and continuously refine workflows to improve visibility and reduce manual work.
• You're a clear, proactive communicator and effective stakeholder manager who is comfortable navigating different teams, following up with customers and internal stakeholders, and keeping work moving without constant direction.
• What you'll do
• Own customer footprint operations end to end, from setting up footprint requirements and coordinating customer follow-ups through submission, review, data validation, and finalization, ensuring information is accurate and completed on time.
• Manage the operational workflows that support billing and renewals, working closely with Finance and Customer Success to ensure footprint data is accurate, billing inputs are up to date, and upcoming or delayed customer requirements are visible and actioned on time.
• Build and maintain clear visibility across key customer operations, including submitted and outstanding footprints, renewal requirements, contract expirations, customer requests, and other operational milestones, proactively flagging gaps and risks to the right stakeholders.
• Coordinate directly with customers on operational requirements, following up on outstanding information, communicating clearly and tactfully, and escalating relationship-sensitive issues to the appropriate Customer Success Manager.
• Build, improve, and operationalize processes across Customer Success and Finance, turning ad-hoc workflows into clear, repeatable ways of working, clarifying ownership and SLAs, improving data quality, and identifying opportunities to reduce manual work through better tools or automation.
• Compensation & Benefits
• Competitive salary + equity. The compensation range for this role is INR 14 LPA - 18 LPA
• Health Insurance for OPD and IPD + Accident Insurance Cover for you, your spouse, and children
• Flexible PTO – Your Birthday Off!
• Paid Parental Leave
• We offer a flexible salary range for this job posting that will be customized based on the qualifications of the chosen candidate. Our compensation strategy takes into account various factors, including experience, knowledge, skills, abilities, internal equity, and market alignment. If this is out of your preferred range, we’d still encourage you to apply as we value the right fit over anything else!
• Additional Information
• This role is based in Bangalore, India, and will work closely with our global Finance, Customer Success, and Operations teams.
• We have a truly global team - with members across the USA, India, Sri Lanka, and Portugal.
• rePurpose Global is an equal opportunity employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristic. We aim to reflect the global industries, brands, and markets we help navigate packaging compliance — and we welcome, support, and empower all the diverse individuals building the infrastructure for packaging compliance and a more sustainable global economy.
• Research shows that women and underrepresented groups often apply to roles only if they meet 100% of the qualifications. We encourage you to break that statistic. If you're passionate about this role and our mission, even if you don't meet every qualification, we look forward to receiving your application.

Responsibilities

• Own customer footprint operations end to end , from setting up footprint requirements and coordinating customer follow-ups through submission, review, data validation, and finalization, ensuring information is accurate and completed on time.
• Manage the operational workflows that support billing and renewals , working closely with Finance and Customer Success to ensure footprint data is accurate, billing inputs are up to date, and upcoming or delayed customer requirements are visible and actioned on time.
• Build and maintain clear visibility across key customer operations , including submitted and outstanding footprints, renewal requirements, contract expirations, customer requests, and other operational milestones, proactively flagging gaps and risks to the right stakeholders.
• Coordinate directly with customers on operational requirements , following up on outstanding information, communicating clearly and tactfully, and escalating relationship-sensitive issues to the appropriate Customer Success Manager.
• Build, improve, and operationalize processes across Customer Success and Finance , turning ad-hoc workflows into clear, repeatable ways of working, clarifying ownership and SLAs, improving data quality, and identifying opportunities to reduce manual work through better tools or automation.