Senior Business Development Manager

Senior Business Development Manager – (Dubai)

The Opportunity

Strategy

• Build a sustainable pipeline of companies with a large number of lower-income employees
• Efficiently acquire users from onboarded companies and grow the relationship
• Promote product, volume and revenue growth
• Capture and share client feedback to support continuous improvement of the product offering
• Act as an ambassador for the company and promote its value proposition to clients and other external stakeholders
• Understand and stay up to date with the regulatory environment, competition, and business opportunities

Business

• Achieve defined targets for onboarding companies through B2B sales and acquiring end users from these companies
• Draw up periodic plans to generate new business to achieve set sales targets and objectives
• Source and call on prospects on an ongoing basis to maintain a strong sales pipeline
• Undertake sales presentations and organise monthly roadshows as per the agreed numbers
• Establish and maintain close business collaborations with partners across the group to generate new business leads
• Solicit referrals from clients and business partners
• Build and deepen relationships with the existing client base to increase business penetration and cross-selling
• Develop and implement sales and service plans to achieve agreed sales and revenue targets for existing and new clients
• Carry out agreed sales activities, client presentations, attend events, financial literacy sessions, and other commercial initiatives
• Drive business volume growth and increase subscriber base product adoption
• Prioritise activities based on clients' existing or potential business and revenue contribution
• Build an information database on existing clients to support relationship building and business growth efforts
• Keep abreast of clients' needs and conduct regular checks on market trends and competitors' programme offering

Processes

• Maintain sales discipline and ensure the pipeline is strong and updated accurately
• Provide truly professional key account management service to achieve a high level of customer satisfaction and retention
• Practise service excellence when handling customer issues, complaints, and product enquiries in a timely, responsive, and problem-free manner
• Work with the relevant teams across implementation, partnerships, products, legal, operations, compliance and risk within the company to maintain a high level of customer satisfaction
• Enhance service levels through recommendation of improvements in operational processes, procedures and products based on customer feedback
• Ensure smooth and timely closure of sales mandates and client onboarding
• Ensure relevant forms and documents are submitted for processing according to the approved timeline and requirements
• Ensure customers' personal information and documents are managed confidentially
• Ensure all due diligence on matters related to Money Laundering and CDD for onboarding are carried out in accordance with compliance policies
• People and Talent
• Motivate oneself to improve selling and personal skills, especially in meeting sales targets, relationship management with clients and other stakeholders. Strong time management, communication and presentation skills
• Upgrade knowledge and stay informed of new developments in fintech, competition, banking, payroll and payment products and services

Risk Management

• Ensure compliance with the Company's standards and policies and regulatory requirements pertaining to money laundering and CDD.
• Exercise due care and diligence on matters related to money laundering and CDD in day-to-day sales processes.
• Acquire relevant knowledge and training, and provide support to the broader team
• Maintain zero tolerance for fraud and mis-selling.

Governance

• Act and escalate quickly when any risk or control weakness becomes apparent, and ensure it is addressed within an appropriate timeframe and escalated through the relevant committees.
• Work with multiple stakeholders to establish the applicable risk and control framework to ensure that the Group's ability to remain within risk appetite is not materially threatened.
• Familiarise yourself with the Company's and the Group's governance structures and mandatory processes.

Regulatory & Business Conduct

• Display exemplary conduct and live by the companies Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Support the company to achieve fair outcomes for Clients.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

• Product team
• Partnerships team
• Implementation managers
• CFCC & Risk team
• Legal, Operations & Service teams
• Business team
• External clients and relevant stakeholders

Qualifications & Requirements

• A graduate with 10+ years of business development / sales experience, preferably gained in the fintech, banking, exchange house, or financial services industry covering payroll services
• Sound knowledge of financial products, with a deep understanding of underbanked payroll services in UAE and a willingness to learn.
• Solid market connections and networking experience with large corporate clients across the UAE
• Good knowledge of current Fintech offerings in the payroll and payment services space
• Track record of consistently exceeding sales goals
• Strong interpersonal, stakeholder management and communication skills, with the ability to deal with all levels of people, often in complex and difficult situations
• Team player who shows initiative and assertiveness
• Self-motivated and keen to upgrade and improve personal knowledge and skills to meet the evolving job requirements
• At myZoi we strive to create a both a product and a team that embraces equality, inclusion, diversity and freedom.
• We want people who can be themselves and bring their own brand of value to the team.
• Come and join us!