Senior Business Analyst (Service Design)

About This Role

Senior Business Analyst (Service Design)

This role is a 6-month contract with the possibility to extend.

This is an on-site role in Abu Dhabi .

This role is for someone who can act as the bridge between service design and product / engineering teams.

Job Purpose

The role is responsible for mapping and orchestrating the full journey ecosystem, ensuring front-stage customer interactions are seamlessly enabled by back-stage processes, systems, governance, and data capabilities. Working closely with business, operations, technology, and control functions, the role ensures solutions are feasible, compliant, scalable, and strategically aligned while maintaining traceability across all journey layers throughout the lifecycle.

Key Responsibilities:

• Business Architecture & Journey Design - Lead the end-to-end design of customer journeys across all backstage layers, processes, operations, technology, data, and risk & compliance, translating strategic objectives into integrated service blueprints and capability maps.
• Solution Alignment & Orchestration - Collaborate with solution architects, service designers, operations, and engineering teams to ensure target-state architectures are cohesive, feasible, scalable, and aligned to the defined journey architecture across all enabling layers.
• Stakeholder & Governance Alignment - Act as the integrator across business, design, technology, operations, and control functions, facilitating cross-functional workshops to align on target-state journeys, resolve trade-offs, and manage interdependencies and expectations.
• Operational & Capability Optimization - Drive structured journey mapping to identify capability gaps, process inefficiencies, control weaknesses, and automation opportunities across front-stage and back-stage layers.
• Risk, Compliance & Control by Design - Embed regulatory, risk, data governance, and compliance considerations into the business architecture from inception, ensuring journeys are compliant by design and aligned with internal control frameworks.

Qualifications:

• Solid years of experience in business architecture, service design, or transformation roles within banking/fintech
• Experience with corporate or SME banking , ideally onboarding / KYC / client lifecycle, is preferable
• Strong in end-to-end journey mapping (front-stage + back-stage: process, systems, data)
• Good understanding of API-based systems and modern banking platforms (can work closely with tech teams)
• Experience working with cross-functional stakeholders (business, product, tech, risk/compliance)
• Familiar with regulatory environments (KYC, AML, compliance frameworks)