Senior Business Analyst
Role Overview
Senior Business Analyst reporting to the Head of IT and Security, supporting IT and Operations business and technology solutions.
Leads requirements, process improvement, solution definition, system enhancements, and initiatives from concept through implementation.
Full-time hybrid position in Guelph, Ontario; stated salary range is CAD 100,000–120,000 per year.
Key Skills for This Role
Full Job Posting
Position overview
Senior Business Analyst reporting to the Head of IT and Security, supporting IT and Operations business and technology solutions.
Leads requirements, process improvement, solution definition, system enhancements, and initiatives from concept through implementation.
Full-time hybrid position in Guelph, Ontario; stated salary range is CAD 100,000–120,000 per year.
Portfolio, requirements, and processes
- Assess requests and options; develop business cases, define scope and success measures, and support portfolio prioritization.
- Elicit, document, validate, and trace requirements through solution design, testing, implementation, and release.
- Model and improve processes across Claims, Risk Management, Underwriting, Finance, and Member Services; identify automation opportunities.
- Develop operating procedures, process controls, RACI matrices, and operational KPIs.
Systems, analytics, and risk
- Support business-system implementation, upgrades, enhancements, integrations, data flows, and data quality.
- Coordinate UAT, testing, migration and configuration validation, cutover, launch, and post-launch support.
- Define reporting needs and KPIs; collaborate on BI dashboards, data governance, and analysis of trends and operational opportunities.
- Support vendor evaluations, third-party and privacy risk assessments, AI governance, and compliance with PIPEDA and FSRA expectations.
Leadership and change
- Support stakeholder engagement, communications, training, and adoption for process and system changes.
- Maintain analysis standards, templates, methods, and a requirements repository; coach junior analysts and business subject-matter experts.
- Facilitate business and technical discussions and report status, risks, issues, dependencies, and decisions.
Qualifications
- Bachelor’s degree in a related field or equivalent education and relevant experience.
- At least 6 years of progressive business analysis experience, including 3 years leading complex or cross-functional analysis.
- Experience delivering operational process improvement and technology implementation from analysis through implementation.
- Regulated-environment experience is required; insurance, financial services, or public-sector experience is preferred.
- Experience collaborating with business leaders, technical teams, vendors, and external partners.
- Certifications including CBAP, CCBA, IIBA-AAC, PMP, PMI-PBA, Scrum, or Lean Six Sigma are assets; data and Power Platform experience are also assets.
Success measures
- Successful system releases with minimal production defects and measurable operational efficiency, data quality, and error improvements.
- Initiatives delivered on time, within approved scope, and in accordance with privacy, security, and regulatory requirements.
Application
- Applicants should include a cover letter and current résumé.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career