Senior Business Analyst, GHR Operations Projects (1-year contract)

Role overview

Responsibilities

• Support projects from discovery through impact assessment, stakeholder facilitation, requirements, process mapping, RACI development, testing, training, implementation, and readiness.
• Facilitate stakeholder sessions and requirements gathering; document business needs, functional requirements, process impacts, and expected outcomes.
• Develop and execute test cases, validate results, document findings, and support defect resolution.
• Prepare operational readiness activities, including procedures, controls, training, communications, and transition to operations.
• Coordinate RFI requests with stakeholders and Privacy Advisory groups, addressing employee privacy considerations.
• Consider risk appetite and risk culture; support effective controls for operational, compliance, AML/ATF, sanctions, and conduct risks.
• Contribute to a high-performance and inclusive workplace.

Qualifications

• Post-secondary degree in Human Resources, Business, Operations, Information Systems, Science, Engineering, or a related discipline.
• Experience in business analysis and project delivery, including requirements, process maps, RACIs, procedures, gap assessments, and readiness documentation.
• Strong analytical and technical aptitude; able to understand systems, data, and process flows and translate business needs into requirements.
• Strong facilitation, stakeholder management, written communication, and presentation skills; organized, proactive, and comfortable with ambiguity.
• Sound judgment and structured problem-solving skills, including identifying risks, assessing impacts, and recommending practical solutions.
• Proficiency in Microsoft Excel, Word, PowerPoint, and Visio.
• English fluency is required; Spanish fluency is an asset.
• HR systems and project management tools, HR operational knowledge, and Business Analysis, Process Improvement, or Project Management certification are assets.