Senior Business Analyst

Permanent full-time

About the team

Service New Brunswick (SNB) is building a new, dynamic team to transform how we deliver IT services across the province.

As one of the largest IT employers in New Brunswick, with over 700 technology professionals located across the province, we are dedicated to having an agile, client-focused approach, acting as a strategic partner to government departments, health authorities, schools, and other public sector organizations.

As one of Atlantic Canada’s Top Employers, we offer flexible work options including remote, hybrid, and in-office roles in most major cities across New Brunswick.

In this role, you will play a critical part in helping us design and implement technology solutions that drive efficiency, innovation, and better service for New Brunswickers.

Who are you?

• Client-centric and passionate about delivering exceptional service.
• Demonstrate initiative and are adaptable, organized and solution oriented.
• Effective communicator and collaborator, and you enjoy sharing your knowledge and expertise with others.
• A strong relationship builder who genuinely cares about your clients’ priorities and goals.
• Leading requirements gathering and analysis for complex technology projects.
• Translating business needs into clear, actionable specifications for technical teams.
• Facilitating workshops and stakeholder meetings to define scope and priorities.
• Developing process maps, workflows, and documentation to support solution design.
• Collaborating with project managers, developers, and QA teams throughout the project lifecycle.
• Conducting impact assessments and recommending process improvements.
• Ensuring solutions meet business objectives, compliance standards, and user experience goals.

What will you be doing?

The Senior Business Analyst will work alongside Business Leaders, Project Managers, and leading Implementation Partners to frame business problems, analyze different alternatives and propose functional solutions.

include but are not limited to:

• Leading requirements gathering and analysis for complex technology projects.
• Translating business needs into clear, actionable specifications for technical teams.
• Facilitating workshops and stakeholder meetings to define scope and priorities.
• Developing process maps, workflows, and documentation to support solution design.
• Collaborating with project managers, developers, and QA teams throughout the project lifecycle.
• Conducting impact assessments and recommending process improvements.
• Ensuring solutions meet business objectives, compliance standards, and user experience goals.

SNB?

You’ll have an excellent opportunity to grow, learn and make an impact as we tackle some of our client’s biggest IT business challenges.

Our core goals are to identify relevant and transformative digital IT solutions to support our clients in delivering business value to their customers.

At SNB, our people are at the heart of everything we do.

We are:

• Human-Centered: We prioritize well-being and flexibility for our employees.
• Driven by Growth: We invest in your professional development and career advancement.
• Celebrating Excellence: We recognize and reward outstanding contributions.
• United by Purpose: Every project you work on makes a real difference for New Brunswickers.
• Empowered to Decide: We trust our teams to make decisions and innovate boldly.

Join us and be part of transformational initiatives shaping the future of IT services in New Brunswick.

What do you need to be successful?

ESSENTIAL QUALIFICATIONS: A university degree in Computer Science, Engineering, Business Administration or in another related discipline and a minimum of five (5) years of related experience with guiding businesses in improving processes OR a two (2) year College Diploma in a related discipline with a minimum of seven (7) years related experience with exposure to analysis of organizations or business domain and documentation of their business, processes and supporting systems.

Subject to the response to this competition, an equivalent combination of training and experience may be considered, or the required years of experience may be increased.

Some positions require written and spoken competence in French and English.

Others will require written and spoken competence in English only.

Please state your language capability.

Applicants must clearly demonstrate the essential qualifications to be given further consideration.

Please state your language capability on your application and ensure that preferred language for assessment is clearly identified.

What qualifications can set you apart from other candidates?

ASSET QUALIFICATIONS: Preference may be given to candidates who demonstrate they have training or experience in one or more of the following areas:

· Certification as Salesforce Administrator, Sales and/or Service Cloud Consultant and thorough understanding of the Salesforce platform, its architecture and modules (such as Sales Cloud, Service Cloud & Community Cloud)

· Certification in Business Analysis (CBAP) or Project Management (PMP).

· Experience with Agile methodologies and tools (such as Scrumworks, Jira, TFS, Azure DevOps)

· Experience with Salesforce Health Cloud and other cloud technologies and digital platforms.

· Experience with Salesforce Translation Workbench and multi-lingual implementations.

· Experience with Salesforce Platform report development.

· Experience with Scaled Agile Framework ( SAFe )

· Knowledge of public sector processes and service delivery models.

Please provide proof of relevant certifications.

Subject to the response to this competition, candidates may be required to demonstrate on their application one or more of the asset qualifications in addition to the essential qualifications in order to be given further consideration.

• On occasion, some travel throughout the province may be required.
• Some weekday evenings and/or weekend work hours may be required.

Candidates will be required to undergo Criminal History Clearance prior to appointment.

BEHAVIOURAL COMPETENCIES: The successful candidate will possess the following behavioural competencies:

• Analytical Thinking: Ability to break down complex problems and identify solutions.
• Client Service Orientation: Committed to delivering value and building strong relationships.
• Effective Interactive Communication: Skilled in facilitating discussions and presenting ideas clearly.
• Results Orientation: Focused on achieving outcomes and meeting deadlines.
• Team Leadership: Ability to guide and influence cross-functional teams.

TECHNICAL COMPETENCIES: The successful candidate will possess the following technical competencies:

• Planning and Organizing Skills
• Business Analysis skills, including requirements elicitation, process documentation & diagramming tools & techniques
• Consulting Skills
• Presentation Skills

Resumes should be in chronological order specifying education and employment in months and years including part-time and full-time employment.

Salary: $65,936- $92,092 annually – Pay Band 5 - Management and Non-Union Pay Plan

We strongly encourage you to submit your application via the online portal https://www.ere.gnb.ca/competition.aspx?strType=c by using the “Apply Online” button to increase the efficiency and maintain a consistent candidate experience.

Please indicate competition number R85-2025/26-695.

In the unlikely event that you experience technical difficulties or are unable to complete your application online, contact [email protected].

We thank all those who apply however only those selected for further consideration will be contacted.

Candidates registered with the Equal Employment Opportunity Program and veterans, who demonstrate they are among the most qualified, shall be given preference at the time of appointment.

We promote a scent-reduced environment.

We are an Equal Opportunity Employer.