Senior Business Analyst - BuildOps

Position overview

Responsibilities

• Assess current service operations, dispatch workflows, preventive maintenance, and customer data at each operating company.
• Define future-state configuration, identify gaps, document decisions, and obtain business sign-off at phase gates.
• Configure service agreements, customer records, technicians, dispatch workflows, and Sage Intacct integration points.
• Manage service agreement mapping, transformation, validation, and import.
• Resolve live dispatch, maintenance schedule, invoicing, user escalation, and production support issues.
• Coordinate financial data flows with Sage Intacct and integration teams.
• Maintain deployment playbooks, configuration standards, workflows, and operating procedures.
• Deliver role-based training to dispatchers, technicians, service managers, and support staff.
• Monitor performance and improve platform processes and standards as deployments scale.

Requirements and qualifications

• Hands-on BuildOps implementation, configuration, and operational support experience in commercial services or field service.
• Bachelor’s degree in Business, Information Systems, Operations Management, or a related field preferred; equivalent experience considered.
• Deep expertise in BuildOps Dispatch, Preventive Maintenance, Service Agreements, Customer Management, and Invoicing modules.
• Strong BuildOps data migration experience, especially service agreement imports and field format requirements.
• Able to manage new implementations and live operational support simultaneously.
• Understand BuildOps integration with ERP systems; Sage Intacct experience is preferred.
• Strong analytical, documentation, training, communication, and collaboration skills.
• Construction or facilities management services experience is strongly preferred.

Work environment

• Primarily office-based, with occasional travel for operating-company implementations or go-live support.
• The described work environment offers hybrid options.
• Standard office mobility and adherence to corporate safety standards are noted.

About Modigent

Benefits

• Compensation is based on experience and level, with performance incentives mentioned.
• Benefits include medical, dental, vision, selected HSA contributions, company-paid basic life and accidental death and dismemberment insurance, paid time off, holidays, and a 401(k).