Senior Business Analyst/AI Optimisation

• Sydney based with a hybrid working model
• Opportunity to drive strategic initiatives

We are Woolworths Group We are Woolworths Group. 200,000+ bright minds, passionate hearts and unique perspectives connected by a shared Purpose – ‘to create better experiences together for a better tomorrow.’ It’s that Purpose that fuels our ambition to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week.

If you’re excited to turn today’s blue sky thinking into a better tomorrow for future generations, you’ll find yourself supported and enriched in a dynamic, inclusive and empowering workplace that reflects the diverse communities we serve.

With a culture of genuine care, a flexible approach to work and opportunities across the group to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.

As a Senior Business Analyst, you'll leverage your extensive experience and analytical skills to lead complex projects, mentor junior analysts, and drive strategic initiatives that align with W Digital's business objectives.

You'll be responsible for understanding business needs, analysing complex problems, and developing innovative solutions that deliver value to our customers and the business.

What you’ll do

• AI-Driven Process Optimisation: Identify and document detailed requirements for AI-driven improvements to operational workflows in campaign delivery. This includes understanding current processes and potential AI applications like agentic AI, workflow assistants, and automation.
• Collaborative Design & Delivery: Work closely with product managers, developers, and other stakeholders to elicit, analyze, and document business requirements for scalable solutions. Support the team by ensuring clear communication and understanding of business needs.
• Change Leadership: Support change management efforts by providing clear documentation and training materials for new tools and processes. Assist with stakeholder engagement and communication.
• Connected Ecosystem Thinking: Document and analyze the integration points of AI solutions with the existing martech stack, including Salesforce, Contentful, and MRM tools. Ensure requirements reflect seamless integration and avoid duplication.
• Operational Readiness: Assist in defining and documenting user-centric processes and ensuring compliance requirements are met. Help create documentation that supports business continuity and minimizes risk of error.
• Measurement & Feedback: Gather and analyze data and feedback to identify root causes of issues and opportunities for improvement. Support prioritization efforts by providing insights from data analysis.
• Forward Thinking: Contribute to the roadmap by documenting evolving business needs and identifying potential impacts of proposed solutions.

What you’ll bring

• Bachelor's degree in Business, Information Technology, or a related field.
• 5+ years of proven experience as a Business Analyst, with a significant portion in a senior role within a digital or technology-driven environment.
• Experience leading and delivering complex projects.
• Excellent communication, interpersonal, and presentation skills, with the ability to effectively communicate complex information to diverse audiences, including senior leadership.

What you’ll Experience

• Team Discounts - Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work.
• Wellness - Access to Sonder. Sonder provides free confidential 24/7 personalised financial, medical safety, psychological or physical support for team members and their families.

Everyone belongs at Woolworths Group As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.

Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow.

We recognise the value our team’s diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems.