Senior Business Analyst, AEM & Digital Experience

Role overview

AEM and digital experience work

• Use knowledge of AEM templates, components, content architecture, and authoring and publishing workflows to validate requirements.
• Translate WCAG 2.2 AA accessibility and brand compliance criteria into system-level requirements.
• Work with designers and engineers to ensure feasibility and alignment with GDS architecture and token strategy.
• Reproduce web issues, document findings and business impact, and engage relevant teams for investigation and resolution.
• Provide AEM publishing support for high-priority requests and urgent fixes as needed.

Requirements and collaboration

• Capture and clarify business and product objectives with marketing, design, technical, and product partners.
• Evaluate requirements against AEM capabilities and recommend reuse, enhancement, or development of components and templates.
• Document functional and non-functional requirements, dependencies, edge cases, authoring needs, and accessibility needs.
• Maintain user stories, acceptance criteria, and success measures aligned with Agile delivery.
• Review requirements, designs, workflows, and implementation plans to resolve gaps before development.
• Facilitate reviews, planning, and decision-making; document decisions, actions, owners, dependencies, and next steps.
• Manage risks, blockers, and approvals; participate in sprint ceremonies, refinement, UAT, and release activities.

Required qualifications

• 5+ years as a Business Analyst, Systems Analyst, or similar role in digital product, platform, or design system teams.
• Bachelor's degree in Business, Marketing, Technology, or a related discipline.
• Hands-on AEM experience with components, templates, authoring, publishing workflows, and content management.
• Direct design system experience; enterprise or global-scale experience is preferred.
• Strong understanding of UX/UI and front-end practices, including Figma, Storybook, and component-driven development.
• Strong technical and non-technical documentation skills; experience in Agile delivery, backlog management, and Jira/Confluence refinement.
• Excellent facilitation and communication skills, including bridging business and technical perspectives.

Preferred qualifications

• Ability to manage multiple priorities across global time zones and business lines.
• Experience in a global enterprise or financial services organization.
• Background in web publishing, content operations, or digital experience.

Working arrangement

• The working arrangement is hybrid.

Compensation

• The posting gives a Toronto salary range of CAD 73,725–CAD 122,875 per year, plus potential incentive compensation.
• A separate passage for Massachusetts applicants gives a CAD 73,350–CAD 122,250 USD range; the posting also says salary varies by location and job-related factors.