Senior Business Analyst

About This Role

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together

Job Title: Senior Business Analyst (Arabic Speaking) Employment Type: Permanent Role

Company: New Era Technology

Work Location: Onsite – Client Location, Abu Dhabi, United Arab Emirates

About The Role New Era Technology is seeking an experienced and highly driven Senior Business Analyst (Arabic Speaking) to work onsite at our client location in Abu Dhabi. The ideal candidate will serve as a strategic bridge between business stakeholders and technical teams, leading complex transformation initiatives and translating business needs into scalable solutions.

This role requires strong analytical expertise, leadership capabilities, stakeholder management skills, and fluency in Arabic and English.

Job Summary The Senior Business Analyst will partner with business leaders and technical teams to identify opportunities, improve processes, and deliver high-impact business solutions aligned with organizational goals. The role includes leading initiatives, mentoring junior analysts, and ensuring successful delivery that enhances efficiency, profitability, and customer experience.

Key Responsibilities

Requirements Gathering & Analysis

• Conduct detailed business analysis to identify operational needs, process gaps, and improvement opportunities.
• Elicit, document, analyze, and validate business, functional, and system requirements.
• Translate business requirements into clear technical specifications and user stories.
• Collaborate with IT, product, and delivery teams to design and implement effective solutions.

Project Delivery & Stakeholder Management

• Lead planning, estimation, and execution of business analysis activities for complex projects.
• Ensure deliverables are completed within agreed scope, timelines, and quality standards.
• Act as the primary liaison between business units, stakeholders, and technical teams.
• Present findings, recommendations, and progress updates to senior and executive leadership.

Process Improvement & Strategy

• Identify opportunities for operational efficiency, automation, and cost optimization.
• Support development of new business models, service improvements, and strategic initiatives.
• Drive continuous improvement across business processes and customer journeys.

Testing & Implementation

• Support User Acceptance Testing (UAT), defect resolution, and go-live readiness.
• Ensure successful deployment and adoption of delivered solutions.

Leadership & Team Development

• Guide, mentor, and coach junior analysts and team members.
• Promote best practices in business analysis, documentation, and stakeholder engagement.

Required Skills & Experience

• Proven experience as a Senior Business Analyst within enterprise environments.
• Strong expertise in requirements gathering, process mapping, gap analysis, and solution design.
• Experience working on complex business transformation or IT-enabled projects.
• Strong stakeholder management skills with the ability to engage senior leadership.
• Excellent communication, presentation, and documentation skills.
• Experience supporting UAT, implementation, and change management.
• Strong analytical thinking and problem-solving abilities.
• Ability to work in fast-paced, client-facing environments.

Mandatory Requirement

• Arabic Speaking – Must Have
• Professional fluency in Arabic and English (spoken and written).

Preferred Qualifications

• Bachelor's or Master's degree in Business Administration, Information Systems, IT, or related field.
• Certifications such as CBAP, PMI-PBA, Agile BA, or equivalent are preferred.
• Experience working with global clients and cross-functional teams.
• Prior experience in the Middle East / GCC region is an advantage.

Why Join Us?

• Permanent role with New Era Technology
• Opportunity to work onsite with a prestigious client in Abu Dhabi
• Exposure to strategic transformation initiatives
• Career growth in a dynamic international environment

How to Apply

Please share your updated resume with usharani.ketha@neweratech.com New Era Technology, LLC., and its subsidiaries ("New Era" "we", "us", or "our") in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions ("Solutions").

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