Senior Associate – People & Culture

Job Purpose

Key Responsibilities

• **HR Operations:**
• Provide day-to-day support across core HR functions, including onboarding, and employee records management, ensuring accuracy, efficiency, and compliance.
• **Employee Relations & Case Management:**
• Manage and track employee relations cases through a structured case management system, ensuring timely resolution, proper documentation, and adherence to company policies.
• Act as a point of contact for employee queries, concerns, and grievances, ensuring consistency and fairness in outcomes.
• **Investigations:**
• Support and conduct end-to-end employee relations investigations, including fact-finding, interviews, documentation, and reporting.
• Ensure investigations are handled with confidentiality, objectivity, and in compliance with internal policies and labor laws.
• **ER Process Revamp & Governance:**
• Contribute to the review, standardization, and continuous improvement of employee relations processes, policies, and workflows.
• Identify gaps and recommend enhancements to strengthen governance, improve efficiency, and ensure alignment with best practices.
• **Employee Engagement:**
• Assist in planning and executing employee engagement initiatives, analyzing feedback, and supporting action planning to enhance employee satisfaction and retention.
• **Data Management & Reporting:**
• Maintain accurate HR data and leverage dashboards to monitor trends, particularly in employee relations cases, attrition, and engagement.
• Generate insights and reports to support decision-making.
• **Diversity & Inclusion:**
• Support the implementation of initiatives that promote diversity, equity, and inclusion across the organization.
• **Compliance & Documentation:**
• Ensure adherence to labor laws, company policies, and audit requirements.
• Maintain thorough and accurate documentation for all HR and ER-related activities, including case records and investigation reports.
• **Process Improvement & Systems:**
• Identify opportunities to enhance HR systems, including case management tools and HRIS platforms, to improve efficiency, reporting capabilities, and user experience.
• **Collaboration:**
• Work closely with cross-functional teams to support HR projects, provide insights on people-related matters, and contribute to strategic initiatives.

Education

• Bachelor’s degree in Human Resources, Business Administration, or a related field.

Experience

• 3–5 years of experience in an HR generalist or employee relations-focused role, preferably within multi-unit restaurant, retail, or F&B industries.
• Hands-on experience with case management systems and handling employee relations investigations is strongly preferred.
• Experience with HRIS platforms and reporting tools is an advantage.

Knowledge & Skills

• Strong understanding of HR practices, employee relations frameworks, and employment laws.
• Proven ability to manage sensitive cases with professionalism, confidentiality, and sound judgment.
• Experience in conducting workplace investigations and writing clear, structured reports.
• Analytical mindset with the ability to interpret HR data and identify trends.
• Strong organizational, problem-solving, and critical-thinking skills.
• Excellent communication and stakeholder management abilities.
• Ability to work effectively in a fast-paced, cross-functional environment.
• Proficiency in MS Office and familiarity with HR systems and case management tools.