Senior Associate IS Engineer

Roles & Responsibilities:

Requirements:

• Hands-on experience deploying, configuring, upgrading, and troubleshooting enterprise AV, video conferencing, and collaboration platforms, including Cisco collaboration hardware, Webex Control Hub, Pexip, Microsoft Teams Rooms, digital signage, and streaming technologies.
• Hands-on experience with AV and collaboration networking technologies, including Dante, NDI, SIP trunking, multicast, QoS, DNS, ISE, AVB, and networked AV device deployment and troubleshooting.
• Strong working knowledge of voice and video-over-IP protocols, including SIP, H.323, H.264, H.265, Opus, and G.722, with the ability to diagnose complex voice, video, and connectivity issues.
• Hands-on experience partnering with business users, IS teams, and vendors to gather requirements, deploy technical solutions, evaluate emerging technologies, and improve platform reliability, scalability, and user experience.
• Strong documentation and communication skills, including hands-on use of Outlook, Excel, PowerPoint, and Visio to maintain technical diagrams, standards, operational procedures, and support documentation.
• Hands-on experience supporting live, hybrid, virtual, and executive-facing events in a corporate, auditorium, broadcast, or similar professional environment, including streaming, webcasting, and collaboration platforms such as Webex, Microsoft Teams, and Zoom.
• Strong working knowledge of professional AV production systems and workflows, including audio consoles, microphones, wireless systems, DSPs, cameras, video switchers, playback, displays, signal routing, Dante audio, NDI video, and IP-based AV troubleshooting.
• Strong customer service, communication, organization, and troubleshooting skills; able to manage multiple priorities, work calmly during live events, communicate with technical and non-technical stakeholders, and independently learn new technologies and production workflows.
• What we expect of you
• Master’s degree with 1 - 3 years of experience in Computer Science, IT or related field OR
• Bachelor’s degree with 3 - 5 years of experience in Computer Science, IT or related field OR
• Diploma with 7-9 years of experience in Computer Science, IT or related field
• Familiarity with voice and collaboration concepts.
• Hands-on experience with Q-SYS Audio, Video, & Control platforms, Biamp, Crestron, Extron, Pexip, MS Teams room, and Cisco Collaboration hardware
• Excellent verbal and written communication skills (English) for technical and non-technical audiences of various levels in the organization.
• Ability to manage small to medium size and complexity projects autonomously
• Work experience in the biotechnology or pharmaceutical industry.
• Degree in Computer Science, Information Systems, Engineering, or Life Sciences.
• Strong knowledge of information systems, IT infrastructure and network technologies
• Ability to learn new technologies and be able to work and deliver high quality in a high pressure, fast paced environment.
• Knowledge of SD-WAN, firewalls, and load balancing for voice & video systems.
• Excellent analytical and troubleshooting skills
• Ability to work effectively with global, virtual teams
• High degree of initiative and self-motivation
• Ability to manage multiple priorities successfully
• Team-oriented, with a focus on achieving team goals
• Strong problem-solving and analytical skills.
• Strong time and task management skills to estimate and successfully meet project timeline with ability to bring consistency and quality assurance across various projects.
• As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way.In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards. Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation. Objects in your future are closer than they appear. Join us.
• What you can expect of us
• Equal opportunity statement
• Apply now for a career that defies imagination
• careers.amgen.com.
• As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.
• Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.
• We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Preferred Qualifications:

• Hands-on experience with AV and collaboration networking technologies, including Dante, NDI, SIP, multicast, QoS, DNS, ISE, AVB, and networked AV device deployment in an enterprise environment.
• Working knowledge of voice and video-over-IP protocols and codecs, including SIP, H.323, H.264, H.265, Opus, and G.722, with experience troubleshooting complex voice, video, and endpoint connectivity issues.
• Experience evaluating emerging technologies, developing technical standards and roadmaps, partnering with vendors and business teams, maintaining architecture and support documentation, and using Visio, Excel, PowerPoint, and ticketing/IT service-management tools.
• Experience supporting live, hybrid, virtual, executive, and large-scale corporate events, including town halls, webcasts, auditorium productions, and streaming platforms such as Webex Events, Microsoft Teams Town Halls, Socio, Kaltura, Zoom Events/Webinars, VizRT, or similar tools.
• Hands-on experience with professional video production systems, including Analog Way Aquilon or similar switchers, Lightware, Panasonic PTZ cameras, NDI, Epiphan Pearl 2, Ki Pro Ultra, Atomos, video playback, cueing, speaker timers, and related production technologies.
• Hands-on experience with professional audio systems and live-event workflows, including Shure microphones/wireless systems, Yamaha CL/QL/DM7 consoles, Biamp, Dante, signal routing, and audio troubleshooting.
• Experience supporting Crestron-controlled spaces, auditoriums, video walls, AV-over-IP, enterprise collaboration rooms, Windows and Mac devices, and enterprise productivity/support tools such as Microsoft 365, Outlook, Teams, SharePoint, Box, ticketing systems, and Agile practices.
• Relevant manufacturer training or certifications preferred in the organization’s deployed technology platforms, such as Cisco Collaboration/Webex, Microsoft Teams Rooms, Crestron, Biamp Tesira, Q-SYS, Shure, Lightware, or similar enterprise AV technologies.
• Familiarity with AV-over-IP, networked collaboration systems, and enterprise support practices; additional certifications in AV networking, control systems, or DSP platforms are desirable.
• Familiarity with enterprise voice, calling, and contact-center technologies, with opportunities to broaden collaboration-platform knowledge through cross-functional projects and team support.
• We are all different, yet we all use our unique contributions to serve patients. Basic Qualifications:
• We are all different, yet we all use our unique contributions to serve patients.
• SAFe Methodology (preferred)
• M365 Certified Collaboration Engineer (preferred)
• CCNA Collaboration (preferred)
• CTS-D or equivalent AV certifications (preferred)
• What we expect of you
• Master’s degree with 1 - 3 years of experience in Computer Science, IT or related field OR
• Bachelor’s degree with 3 - 5 years of experience in Computer Science, IT or related field OR
• Diploma with 7-9 years of experience in Computer Science, IT or related field
• Familiarity with voice and collaboration concepts.
• Hands-on experience with Q-SYS Audio, Video, & Control platforms, Biamp, Crestron, Extron, Pexip, MS Teams room, and Cisco Collaboration hardware
• Excellent verbal and written communication skills (English) for technical and non-technical audiences of various levels in the organization.
• Ability to manage small to medium size and complexity projects autonomously
• Work experience in the biotechnology or pharmaceutical industry.
• Degree in Computer Science, Information Systems, Engineering, or Life Sciences.
• Strong knowledge of information systems, IT infrastructure and network technologies
• Ability to learn new technologies and be able to work and deliver high quality in a high pressure, fast paced environment.
• Knowledge of SD-WAN, firewalls, and load balancing for voice & video systems.
• Excellent analytical and troubleshooting skills
• Ability to work effectively with global, virtual teams
• High degree of initiative and self-motivation
• Ability to manage multiple priorities successfully
• Team-oriented, with a focus on achieving team goals
• Strong problem-solving and analytical skills.
• Strong time and task management skills to estimate and successfully meet project timeline with ability to bring consistency and quality assurance across various projects.
• As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way.In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards. Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation. Objects in your future are closer than they appear. Join us.
• What you can expect of us
• Equal opportunity statement
• Apply now for a career that defies imagination
• careers.amgen.com.
• As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.
• Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.
• We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

What we expect of you

Good-to-Have Skills:

Soft Skills:

careers.amgen.com.