Senior Associate - Excellence and Innovation
Main responsibilities Support the development and implementation of organisation‑wide innovation and excellence frameworks. Identify opportunities to enhance efficiency, effectiveness, and quality across strategies, processes, and operating models.
Skills
About This Role
Main responsibilities
- Support the development and implementation of organisation‑wide innovation and excellence frameworks.
- Identify opportunities to enhance efficiency, effectiveness, and quality across strategies, processes, and operating models.
- Contribute to cross‑departmental improvement initiatives aimed at simplifying processes and strengthening service delivery.
- Conduct structured reviews of policies and procedures to ensure consistency, clarity, compliance, and alignment with approved frameworks and standards.
- Coordinate periodic assurance and review exercises to assess implementation effectiveness and identify improvement areas.
- Ensure documentation complies with established governance, control, and record‑management requirements.
- Provide guidance and support to departments on the application of quality, innovation, and review frameworks.
- Prepare reports, analyses, dashboards, and briefing materials to support decision‑making and monitor progress.
- Coordinate with internal functions (e.g. Strategy, HR, Internal Audit, IT, Corporate Services) to ensure alignment and integration of initiatives.
- Monitor performance indicators and support change management initiatives to ensure effective implementation and sustainable adoption of improvements across functions.
- Conduct benchmarking exercises to identify leading practices and recommend enhancements aligned with industry trends, governance expectations and regulatory standards.
Education
- Degree in Business Administration, Management, Strategy, Quality Management, Public Administration, or a related discipline.
- Knowledge and skills
- Strong background in governance, policy, and procedural frameworks
- Ability to translate strategic objectives into practical and structured improvements.
Experience
- Minimum of 5–6 years’ relevant experience in strategy, governance, organisational development, quality assurance, or process improvement roles.
- Experience within regulatory, public sector, or complex organisational environments is desirable.
- Exposure to innovation frameworks, quality management systems, or continuous improvement methodologies is an advantage.
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