oracle
Senior Associate - Design Operations
American Express
New York City, USA
Full-time
Senior · 2–4 years experience
Hybrid
Discovered 2 weeks ago
confluencejira
Key Skills for This Role
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Full Job Posting
Qualifications
- 2-4 years of experience in design operations, project management, or creative agency coordination
- Strong organizational skills with demonstrated ability to manage budgets, vendors, and cross-functional workflows
- Proficiency with Microsoft Office tools, particularly Excel and PowerPoint.
- Familiarity with Airtable, Jira, Confluence, or similar project management and collaboration tools.
- Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
Responsibilities
- Design Systems & Structures
- Maintain the Design Team’s A&P budget and track spending throughout the year.
- Maintain and evolve team operating resources, including ways-of-working documentation and shared knowledge repositories.
- Manage the structure, organization, and accessibility of Design team tools and workspaces, including Confluence, OneDrive, and relevant project tracking systems.
- Portfolio, Resourcing & Project Delivery
- Maintain incoming design requests, maintain the backlog (Air Table), manage resourcing, and balance bandwidth/workload across the team.
- Partner with Design Leadership and cross-functional stakeholders to translate incoming demand into capacity and resourcing plans.
- Maintain a consolidated view of active and upcoming design work, including priorities, owners, milestones, dependencies, risks, and resource commitments.
- Establish consistent project kickoff, status reporting, documentation (such as scorecards and measures of success), and handoff practices across the Design team.
- Design Practice Enablement
- Maintain and improve design team operating standards, templates, and collaborative ways of working.
- Coordinate onboarding and access to essential tools, resources, and working agreements for cross-functional partners.
- Support team rituals, planning sessions, retrospectives, and continuous improvement initiatives.
- Promote consistent practices while preserving the flexibility needed for UX, research, and design strategy work.
- Serve as a coordination point for accessibility-related processes and resources within the Labs Design team, working with Labs Design team, Legal and Enterprise Design partners to maintain standards, documentation, and relevant team resources.
- Agency & Procurement Operations
- Support day-to-day coordination with external design agency partners, including tracking deliverables, timelines, statements of work (SOWs), compliance monitoring, yearly due diligence processing, processing invoices, and related documentation.
- Assist with SOW processing and coordination with Sourcing & Procurement.
- Support new agency onboarding.
- Conduct ongoing agency assessment — gather feedback, review partnership health, and ensure agency roster meets evolving team needs.
About American Express
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