Senior Application Administrator

About the Role

Key Responsibilities

• Manage and maintain critical business applications to ensure high availability, integrity, and optimal performance.
• Act as System Administrator for Sales Force Automation applications (, Sonic), covering user setup, configuration, version control, and troubleshooting.
• Coordinate and execute application patching, upgrades, and configuration changes.
• Support handheld devices and mobile device management tools used by field sales teams.
• Act as the primary point of contact for integration issues between the main ERP system, GFSA, and SFA applications, ensuring accurate data flow and synchronization.
• Work with vendors and internal stakeholders to ensure smooth integration, handover, and implementation of third-party applications.
• Act as the primary point of contact for application-related issues, resolving incidents within defined SLAs.
• Log, track, and close user issues through the ManageEngine ticketing system.
• Conduct root cause analysis of recurring issues and recommend long-term solutions.
• Report any infrastructure issues affecting supervised applications to the infrastructure team.
• Monitor application performance and generate regular health, utilization, and quality reports.
• Prepare operational and management reports as required, using SQL and reporting tools.
• Maintain application documentation, including configuration guides, SOPs, and recovery procedures.
• Participate in disaster recovery planning and execution for supported applications.
• Collaborate with business users to gather and refine application requirements or enhancements.
• Participate in the implementation and rollout of new applications across branches, such as SFA rollouts and CRM integration with SAP.
• Assist in user acceptance testing (UAT) and post-deployment support of new application functionalities.
• Train employees on supported applications as requested by IT management or user managers.
• Support internal audit, compliance, and cybersecurity teams with application-specific evidence and reports.
• Ensure compliance with company policies, procedures, cybersecurity protocols, and regulatory requirements.
• Comply with the company's Code of Conduct and safety protocols.
• Perform any other duties assigned by the direct manager.

Work Environment

• This is a full-time position based in Makkah, with responsibilities extending to operations in Jeddah. The role involves working within a team dedicated to maintaining and enhancing the company's digital solutions.

Application Process

• Candidates interested in this role are encouraged to apply.