Senior Analyst – Payments Operations
Role Overview
The Central Bank of the UAE is seeking a seasoned professional for its Centralised Operations function.
The role monitors and oversees payment system processing to maintain smooth, efficient, and resilient operations.
The role supports development and implementation of payment products, payment rails, and technology solutions for payment infrastructure.
Key Skills for This Role
Full Job Posting
Role overview
The Central Bank of the UAE is seeking a seasoned professional for its Centralised Operations function.
The role monitors and oversees payment system processing to maintain smooth, efficient, and resilient operations.
The role supports development and implementation of payment products, payment rails, and technology solutions for payment infrastructure.
Core responsibilities
- Monitor CBUAE payment systems daily to ensure smooth and accurate processing.
- Analyze and improve payment system operations, efficiency, reliability, and service delivery.
- Complete work accurately and on time in accordance with procedures and cut-off times.
- Identify and escalate processing disruptions, delays, and errors to IT or management.
- Maintain resilience and business continuity for financial market infrastructure.
- Recommend improvements to processes, procedures, and systems.
- Participate in evaluating and implementing new or upgraded payment systems in line with CBUAE standards.
- Support system testing, user acceptance, and transition for new solutions and enhancements.
- Support audits and operational reviews involving banks, payment systems, and operators.
- Provide backup coverage for colleagues and undertake other duties assigned by management.
- Deliver services to financial institutions, ministries, and internal users in line with agreed service standards.
- Provide system or IT data to support compliance with international standards and CBUAE policies and procedures.
Stakeholder and system support
- Support financial institutions with payment system issues and queries, resolving matters promptly or escalating them when appropriate.
- Support and perform testing of specifications before systems are rolled out to financial institutions.
- Provide user acceptance testing support and training for financial institution onboarding.
- Train financial institution users and create user guides.
- Identify and document enhancements to address reported payment processing issues.
- Liaise with IT, vendors, and internal stakeholders on operational system requirements and implementation.
Self-management
- Agree performance goals with the reporting manager and take accountability for objectives throughout the performance cycle.
- Identify development needs with the reporting manager and participate in agreed learning activities.
- Continuously develop competencies, technical knowledge, and professional skills.
- Keep current with industry developments, emerging technologies, and relevant issues through ongoing learning.
Qualifications and experience
- Bachelor's degree in Business Administration, Finance, or another relevant discipline.
- At least four years of relevant experience in a similar role or position.
- Proficiency in Microsoft Office, particularly Word, Excel, and PowerPoint.
- Strong analytical and organizational skills.
- Excellent written and verbal communication skills.
About CBUAE
The Central Bank of the UAE supervises and regulates the banking and insurance sectors in the UAE.
Its responsibilities include monetary management, financial stability, consumer protection, reserve management, financial infrastructure, and adoption of digital technologies.
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