Senior Analyst - OTC
Key Skills for This Role
Full Job Posting
KEY RESPONSIBILITIES:
- Reviews and modify statements of account and ensure appropriate attention to details within SLA and customer requirements.
- ·Evaluates business reports, identify invoices outstanding and generate calls lists and initiate customer calls enabling effective collection with promise to pay.
- Analyses customer account exposed for high overdue as per SOP (cluster’s segmentation)
- Track on SOA and dunning sent to the customers on time and save it for control and audit purposes.
- Timely and accurate resolution of queries/disputes via liaison with both the external customer and our internal customers (CS, Sales, Counterpart (ICB) & Dispute team)
- Reviews of on-account payments and advise OTC team of where payments should be applied
- Prepare and process manual invoices for customers.
- Posting bank statement on a daily basis within the SLA & Quality.
- Booking payments against invoices based on remittance details
- Reconciling bank accounts against system on a daily basis
- Collaborating with the stakeholders to resolve issues
- Following up on customer in order to resolve discrepancies on unapplied cash and ensuring the correct allocation of funds
- Generate and distribute invoice reports to management.
- Ensure compliance with company policies and financial regulations.
- Assist in the development and implementation of invoicing procedures (Customer Billing)
REQUIREMENTS:
- Highly developed communication skills both verbal and written.
- Strong analytical skills
- Strong skills using Microsoft Excel and Word
- With excellent negotiation skills and a win-win attitude
- With Excellent Analytics and Solution Based Approach
- Capability to work on cross functional objectives
- Multitasking ability
What We Offer:
- Impact: Your work directly contributes to the success of our global operations.
- Opportunity: Ample opportunities for professional and personal growth.
- Innovation: Join a forward-thinking team embracing cutting-edge technologies.
- Global Exposure: Collaborate with diverse colleagues in an international business environment.
- Work-Life Balance: We value work-life balance and offer flexible working arrangements.
- Join Maersk: Embark on a rewarding career journey with Maersk, where you'll contribute to redefining global logistics and trade while advancing your career in a dynamic and inclusive workplace.
- Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
- We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected].
About Maersk
Global integrated container logistics and shipping company.
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