Senior Analyst, Operations Risk & Controls
Role Overview
Provides subject matter expertise in operational risk, controls, and transformation governance across Canada Operations.
Assesses, challenges, and advises on risks from strategic initiatives, technology implementations, major process changes, and operational transformations.
Key Skills for This Role
Full Job Posting
Role overview
Provides subject matter expertise in operational risk, controls, and transformation governance across Canada Operations.
Assesses, challenges, and advises on risks from strategic initiatives, technology implementations, major process changes, and operational transformations.
Position responsibilities
- Lead operational risk assessments for large-scale transformations, technology implementations, and process redesigns.
- Assess inherent and residual risks through project lifecycles and challenge project stakeholders.
- Identify operational, regulatory, customer, financial, and reputational risks associated with proposed changes.
- Review future-state processes for risks, control gaps, and operational impacts before implementation.
- Review risk registers to ensure risks are documented, assessed, owned, and mitigated.
- Perform control impact assessments for new or changing processes, systems, and operating models; evaluate proposed controls and recommend improvements.
- Review business requirements, process designs, testing strategies, implementation plans, and operating models from a risk perspective.
- Participate in governance forums and provide risk opinions on implementation readiness.
- Partner with project managers, business leads, and technology teams to integrate risk management into delivery.
- Ensure adherence to the Change Delivery Risk Management Standard and related governance expectations.
Required qualifications
- At least 5 years of experience in operational risk, audit, controls, consulting, project risk, or transformation governance.
- Experience conducting risk and controls assessments for large change initiatives.
- Strong knowledge of operational risk frameworks, control frameworks, and governance practices.
Preferred qualifications
- Experience reviewing business transformations, technology implementations, or process redesign initiatives.
- Familiarity with project delivery methodologies and change management practices.
- Archer GRC experience is a strong asset, including risk assessments, issue management, control inventories, corrective action plans, reportable events, and governance reporting.
- Stakeholder management and executive communication skills, constructive challenge, and ability to influence decisions.
Working arrangement
- Hybrid working arrangement.
About the employer
Manulife Financial Corporation is an international financial services provider.
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