Senior Analyst, NEXT Operating Model & Roles Program
Key Skills for This Role
Full Job Posting
Required Qualifications
- Bachelor’s degree or equivalent experience.
- 6+ years of professional experience in program delivery, project management, transformation, operating model design, organizational strategy, consulting, business strategy, operations, or a related field.
- Experience delivering complex, cross-functional programs or workstreams with multiple dependencies and senior stakeholders.
- Demonstrated ability to deconstruct complex, long-term deliverables into actionable work, communicate underlying activities and dependencies, and show incremental progress against major milestones.
- Hands-on experience building integrated plans, maintaining RAID logs, supporting governance routines, tracking decisions, and developing executive reporting.
- Experience supporting the design or implementation of operating models, organizational structures, roles, governance models, processes, or ways of working.
- Experience working in a hybrid delivery environment that combines Agile execution with milestone-based program governance and reporting.
- Strong structured problem-solving and analytical skills, including the ability to synthesize complex information into clear recommendations.
- Proven ability to create structure and momentum when requirements, responsibilities, or solutions are not yet fully defined.
- Excellent written and verbal communication skills, including experience developing executive-ready presentations and decision materials.
- Proven ability to influence and coordinate partners without formal authority.
- Strong facilitation skills and comfort leading working sessions with diverse stakeholders.
- Advanced proficiency in PowerPoint, Excel, and program planning tools.
Preferred Qualifications
- Experience in financial services, banking, retail distribution, or another highly regulated industry.
- Consulting experience in operating model design, organizational design, or transformation.
- Familiarity with branch, sales and service roles, advice-led engagement, or distribution transformation.
- Experience with role architecture, staffing models, time studies, workforce planning, or change enablement.
- Experience with readiness assessments, implementation roadmaps, pilots, adoption planning, and value-realization tracking.
- Agile, Scrum, PMP, Prosci, or other relevant project, program, change, or transformation training or certification preferred but not required.
- Hours & Work Schedule
- Hours per Week: 40
- Work Schedule: Full-time
- Pay Transparency
- The salary range for this position is $123,000 – $159,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including, but not limited to, the budget, work location, and relevant skills and experience.
- We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit Citizens Benefits.
About Citizens Financial Group, Inc.
US regional bank holding company providing diverse financial services.
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