Senior Analyst, Language Systems and Processes

About AbbVie

Role overview

Functional consulting and workflow design

• Advise stakeholders on fit-for-purpose solutions and lead onboarding of business functions and use cases.
• Translate business needs into prioritized functional requirements and user stories for technical and operational teams.
• Design and document end-to-end language workflows that meet regulatory, data privacy, and compliance requirements.
• Define and maintain process standards and controls for consistent, high-quality workflows.

Release governance and support

• Evaluate language technologies, including AI capabilities, with the Tech Lead, IT, vendors, and MSP; confirm readiness before release.
• Triage incidents and enhancement requests, identify root causes, escalate as needed, and follow issues through resolution.
• Manage intake, prioritization, and release planning; contribute to the technology roadmap and communicate scope, risks, and decisions.

Improvement, documentation, and adoption

• Drive continuous improvement through stakeholder feedback, standardization, and innovation.
• Maintain functional and process documentation for operational continuity and compliance.
• Support training materials and adoption of new features, standards, and workflows.

Qualifications

• Bachelor’s degree in Information Systems or related discipline plus 5 years of experience, or a master’s degree plus 4 years of experience.
• Relevant experience in translation and language services, language operations, workflow design, and/or systems/process consulting.
• Knowledge of language technology, workflow tools, AI-enabled capabilities, and enterprise process governance.
• Ability to collaborate with stakeholders, IT, and vendors; manage projects and priorities across functions and internationally.
• Understanding of regulated environments, documentation, quality, and compliance expectations.
• Creative thinking to improve processes and champion new technologies.
• Excellent written and verbal English skills.

Compensation and benefits

• The listed base pay range is $84,500–$162,000 per year.
• Eligible employees may receive benefits including paid time off, medical, dental, and vision insurance, and 401(k); the role is eligible for short-term incentive programs.