Senior Analyst, Language Systems and Processes

About AbbVie

Role overview

Functional consulting and workflow design

• Advise stakeholders on fit-for-purpose language solutions and lead onboarding of business functions and use cases.
• Translate prioritized business needs into functional requirements and user stories.
• Design compliant end-to-end language workflows and maintain process standards and controls.

Release governance and support

• Partner with technical and service providers to assess language technologies, including AI, and confirm release readiness.
• Triage incidents and enhancement requests, identify causes, escalate issues, and follow through to resolution.
• Manage intake, prioritization, and release planning; inform the roadmap and communicate scope, risks, and decisions.

Improvement, documentation, and adoption

• Drive improvement through stakeholder feedback, standardization, and innovation.
• Maintain functional and process documentation for operational continuity and compliance.
• Support training materials and adoption of new features, standards, and workflows.

Qualifications

• Bachelor’s degree in Information Systems or a related discipline plus five years of experience, or a master’s degree plus four years.
• Relevant experience in translation and language services, language operations, workflow design, and/or systems/process consulting.
• Knowledge of language technology, workflow tools, AI-enabled capabilities, enterprise process governance, regulated environments, documentation, and quality and compliance expectations.
• Ability to collaborate with business stakeholders, IT, and vendors; manage projects and priorities across cross-functional and international groups.
• Creative problem-solving and excellent written and verbal English skills.

Compensation and benefits

• The posting describes a base-pay compensation range but the provided text does not include its amount.
• The role is eligible to participate in short-term incentive programs; eligible employees may receive benefits including paid leave, medical, dental, vision, and 401(k).