Senior Analyst, IT Operations

Service Monitoring & Operations

Incident & Problem Management

Change & Release Support

Operational Continuity & Recovery

Process Improvement & Automation

Documentation & Governance

Performance & Reporting

Technical Leadership & Knowledge Sharing

Scope & Complexity

Required Qualifications

• Bachelor's degree in Information Technology, Computer Science, Information Systems, Engineering, or a related field, or equivalent combination of education and experience.
• 4+ years of progressive experience in infrastructure operations, systems administration, NOC operations, cloud operations, or technology support environments.
• Experience supporting enterprise production environments.
• Experience with incident, problem, and change management processes.
• Experience using enterprise monitoring and operational management tools.
• Strong troubleshooting, analytical, and problem-solving skills.

Preferred Qualifications

• ITIL Foundation or related service management certification.
• Microsoft, AWS, Azure, Cisco, VMware, Linux, or platform-specific certifications.
• Experience supporting cloud platforms and hybrid infrastructure environments.
• Experience with automation, scripting, monitoring platforms, and operational analytics.
• Experience in healthcare, revenue cycle management, or highly regulated environments.
• Why Choose Ensemble India?
• People First, Last + Always
• We believe in putting people at the heart of everything. Our culture is rooted in collaboration, growth and innovation—where your contributions are valued, your voice is heard and your potential is nurtured.
• A Place to Thrive
• Whether you're just starting out or looking to grow your career, Ensemble India is a place where you can do your best work and be your best self. We offer structured career paths, paid professional certifications, tuition reimbursement and mentorship opportunities to help you advance.
• Comprehensive Total Rewards
• We support the physical, emotional and financial well-being of you and your family. Our Total Rewards package include:
• Healthcare coverage for associates and their immediate families including parents
• Paid time off plans
• Retirement benefits
• Recognition and wellness programs
• Market competitive pay rates
• Inclusive Culture
• Our organization is deeply committed to fostering a positive environment and culture where we celebrate and reward merit and contribution and where every associate feels valued, included, and empowered to succeed.
• Purpose-Driven Impact
• We proudly partner with local communities through philanthropic initiatives—from school supply drives to health awareness campaigns—because giving back is part of who we are.
• Ensemble Health Partners is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble Health Partners also prohibits harassment of applicants or employees based on any of these protected categories.

Responsibilities

• Monitor enterprise infrastructure, platforms, systems, servers, applications, and services.
• Identify, assess, prioritize, and respond to operational events and alerts.
• Perform ongoing health checks, performance monitoring, capacity reviews, and operational validation activities.
• Maintain service availability and reliability across production environments.
• Lead resolution of escalated Tier 2 and Tier 3 incidents.
• Coordinate technical response activities across infrastructure, network, cloud, application, and security teams.
• Facilitate incident triage, impact assessment, escalation management, and service restoration.
• Participate in root cause analysis and problem management activities.
• Support development and implementation of preventative solutions.
• Execute approved changes in accordance with IT service management processes.
• Participate in maintenance activities, patching, upgrades, and production deployments.
• Validate operational readiness and implementation outcomes.
• Identify operational risks and recommend mitigation strategies.
• Coordinate recovery activities during technology incidents and service interruptions.
• Support disaster recovery, business continuity, and failover testing activities.
• Execute operational recovery procedures and validation activities.
• Maintain readiness for critical service restoration events.
• Identify opportunities to improve operational efficiency, reliability, and service quality.
• Support automation initiatives that reduce manual operational effort.
• Contribute to operational process redesign and service optimization projects.
• Recommend monitoring, alerting, and workflow enhancements.
• Maintain operational procedures, runbooks, system documentation, and support materials.
• Document incidents, service interruptions, recovery activities, and changes.
• Support audit, compliance, and governance activities.
• Ensure adherence to organizational operating standards and technology policies.
• Produce operational metrics, service reports, and trend analyses.
• Monitor SLA, availability, incident, change, and operational performance indicators.
• Support leadership reporting and performance reviews.
• Identify actionable recommendations based on operational data.
• Serve as a senior escalation resource for operational support teams.
• Provide technical coaching and guidance to junior analysts.
• Share operational knowledge and best practices.
• Support onboarding and development of team members.
• Independently manages complex operational issues and service events.
• Coordinates response activities across multiple technical disciplines.
• Supports mission-critical systems and business services.
• Exercises judgment within established operational and governance frameworks.
• Frequently addresses ambiguous technical problems requiring analysis and prioritization.
• Influences operational decisions through technical expertise and service impact assessment.