Senior Analyst, GTM Systems & Tools (Customer Engineering)

Role overview

Minimum qualifications

• At least 4 years of successful experience in Program Management, Product Management, or Business Systems roles.
• Experience managing GTM systems strategy and optimizing processes connected to Salesforce, BI, and agentic tools.
• Experience documenting processes, designing workflows, and managing projects with a structured, detail-focused approach.
• Excellent communication and interpersonal skills, including clear summaries for senior stakeholders and collaboration with individual contributors.

Preferred qualifications

• Familiarity with Customer Engineering, Sales Engineering, or Solutions Engineering workflows is preferred.
• Willingness to co-design revenue systems with business and engineering teams.
• Passion for revenue technology and empathy for internal stakeholders and the customers they support.
• Ability to balance strategic and tactical execution, manage ambiguity, prioritize impact, and balance immediate needs with a future vision.

Responsibilities

• Understand stakeholder needs and pain points, and prioritize requests.
• Oversee systems projects from intake through completion in partnership with GTM, IT, Procurement, BI, Product, and Development.
• Pair GTM strategy with scalable technology and a strong technology ecosystem for the supported team.
• Balance an AI-driven future state with maintaining current operations.
• Reduce silos through shared functionality and role-based context in existing systems where possible.
• Advise the GTM team on best practices and industry standards for scaling through technology.
• Shape the systems strategy and roadmap as a Customer Engineering business partner.
• Build cross-functional alignment, prioritize innovation, and drive continuous improvement in GTM solutions.

Compensation and benefits

• This full-time position includes base salary, bonus, equity, and benefits.
• The listed salary range is USD 132,000–180,000 yearly; individual pay depends on work location and job-related factors.

Workplace

• The posting identifies the role as remote in the USA.