Senior Analyst - Global Public Sector, Urban Mobility

Our Purpose

Title And Summary

Role

• Serve as a technical implementation lead supporting urban mobility customer deployments and upgrades across APEMEA markets.
• Act as the primary technical liaison between customers, agencies, system integrators, and internal Mastercard product and regional teams.
• Support localized market deployments by coordinating technical requirements, resolving product constraints, and escalating issues as needed.
• Provide hands‑on support for reporting, deployment readiness, and post‑implementation stabilization activities.
• Partner with global product and mobility solution teams to ensure consistent application of core product capabilities across regions.
• Help prioritize implementation and support requests using defined frameworks to balance regional and global needs.
• Contribute to continuous improvement by identifying recurring deployment challenges and informing product and process enhancements.
• All About You: Essential knowledge, skills, and experience:
• Advanced understanding of technical solution implementation, deployment lifecycles, and system integration concepts.
• Proven ability to work directly with customers and external partners in complex, multi market environments.
• Strong collaboration skills with internal and external product, engineering, and regional market teams.
• Experience translating technical concepts into clear, actionable guidance for diverse stakeholders.
• Demonstrated ability to manage multiple priorities while maintaining high delivery standards.
• Strong written and verbal communication skills, including stakeholder updates and reporting.

Desirable Or Additional Capabilities

• Experience supporting payment, urban mobility, and platform‑based technology solutions.
• Familiarity with payment product deployments across different regulatory environments.
• Comfort operating in a global, matrixed organization with distributed teams.
• Corporate Security Responsibility: Every person working for, or on behalf of, Mastercard is responsible for information security.
• All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must:
• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Corporate Security Responsibility

• All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.