Senior Analyst, Customer Success

As the Senior Data Analyst, Customer you will report to the Sr Analytics Manager, Customer Success. You will partner with program and product managers, engineers, and fellow analysts. You will become an expert in support experiences at Remitly - what is the customer experience, why do they need support, what support did they receive, the data we produce along the way. You will use this expertise, your analytical talents, and your partnerships to help Remitly both scale our business and deliver better support experiences to customers.

You Will:

Become an expert in customer support experiences, defining and measuring success

Partner closely with Product Managers and Program Managers to generate insights and analyses that influence both product and process design

Effectively communicate metrics, commentary, and recommendations to multiple levels of stakeholders across our operational footprint

Simultaneously and independently manage multiple strategic initiatives while ensuring deadlines are met and the desired business impact is achieved

You Have:

Degree in Statistics, Mathematics, Computer Science, Operations Research, Engineering, Economics, or related fields.

7+ years of relevant experience in an analytics role

Experience modeling complicated scenarios with data then estimating their relative size and impact

Experience managing analytics projects from creation to delivery, including developing structured solutions and driving business outcomes

Experience building dashboards in Tableau or other relevant tools

Fluency in SQL, data modeling, and other data science techniques.

Experience in statistical experimentation methods, such as A/B testing and experimental design

Demonstrated familiarity in using AI tools such as Claude, Gemini, and/or ChatGPT to accelerate problem-solving, automate routine data tasks, and generate insights for complex business problems.

Compensation Details. The starting base salary range for this position is typically $132,000-$165,000. In the U.S., Remitly employees are shareholders in our Company and equity is part of our total compensation plan. Your recruiter can share more information about medical benefits offered, as well as other financial benefits and total compensation components offered with this role.

Our Benefits:

Flexible paid time off

Health, dental, and vision + 401k plan with company matching

Paid parental, medical, military and family care leave

Mental Health & Family Forming Benefits

Employee Stock Purchase Plan (ESPP)

Continuing education

Our Connected Work Culture: Driving Innovation, Together

At Remitly, we believe that true innovation sparks when we come together. Our Connected Work Culture fosters dynamic in-person collaboration, where ideas ignite and challenging problems find solutions faster.

Under the Company's current hybrid-work expectations, employees in this position work onsite Tuesday through Thursday each week. Additional onsite attendance may be required based on business needs, and the Company may modify its hybrid-work expectations from time to time. These intentional in-office moments are vital for deepening relationships, fueling creativity, and ensuring your impact is felt where it matters most.

Remitly is an E-Verify Employer

At Remitly, we are dedicated to ensuring that our workplace offers equal employment opportunities to all employees and candidates, in full compliance with applicable laws and regulations.

Remitly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.