Senior Analyst, Client Insights

Extend is revolutionizing the post-purchase experience for retailers and their customers by providing merchants with AI-driven solutions that enhance customer satisfaction and drive revenue growth. Our comprehensive platform offers automated customer service handling, seamless returns/exchange management, end-to-end automated fulfillment, and product protection and shipping protection alongside Extend's best-in-class fraud detection. By integrating leading-edge technology with exceptional customer service, Extend empowers businesses to build trust and loyalty among consumers while reducing costs and increasing profits. Today, Extend works with more than 1,000 leading merchant partners across industries, including fashion/apparel, cosmetics, furniture, jewelry, consumer electronics, auto parts, sports and fitness, and much more. Extend is backed by some of the most prominent technology investors in the industry, and our headquarters is in downtown San Francisco.

We're looking for a Senior Analyst to join our Client Insights team and play a key role in how we use data to protect and empower our merchant partners. This role sits at the intersection of analytics, product, strategy, sales, and merchant success; the models, reporting, and insights created by this individual will directly impact sales and merchant retention.

Our team is helping build the next generation of AI-driven post-purchase customer solutions, and this role will be instrumental in driving the success of these solutions. This is a high-impact role for someone who's curious, detail-oriented, and excited about turning data into action.

What You'll Be Doing:

Serve as the analytical bridge between Sales and prospective/existing merchants; translate data and analysis into business cases, pricing models, and compelling financial narratives

Partner with Merchant Success to build analyses that demonstrate ROI, justify expansion, and support renewal conversations

Interact directly with merchants and potential merchants to understand their reporting needs; build strong relationships and leverage your analytical background and consumer data expertise to deliver a best-in-class analytics and support experience for large consumer brands

Analyze product data and work with the product and engineering teams to drive product improvements and help build the product roadmap

What We're Looking For:

4-7 years of experience in a business analytics, business intelligence, or Technical Account Manager role

Understanding of consumer brands, ecommerce, and important metrics and benchmarks in the industry; ideally you have used data and analysis to drive business decisions for ecommerce companies / consumer brands

An exceptional communicator with the ability to talk to merchants about complex analysis and how to use the analysis to drive value and decision making

Experience in one or more of the following brand verticals is a plus: Jewelry, Furniture / Home Improvement, Consumer Electronics, Auto Parts, Sporting Goods, or Eyewear

Experience working cross-functionally to drive business and product improvement

Experience with SQL — you're comfortable querying large datasets, writing clean, efficient code, and understanding optimal data modeling

Experience with Snowflake

Familiarity with Tableau

Understanding of how to use AI to drive process improvement and efficiency across the organization

Strong communication skills — you can explain data clearly to both technical and non-technical audiences

A self-starter mindset: you ask good questions, dig into problems independently, and know when to loop others in

Expected Pay Range: $124,000 - $145,000 per year salaried

The target base salary range for this position is listed above. Individual salaries are determined based on a number of factors including, but not limited to, job-related knowledge, skills and experience.

Extend does not provide immigration-related sponsorship for this role.

Life at Extend:

Working with a great team from diverse backgrounds in a collaborative and supportive environment.

Competitive salary based on experience, with full medical and dental & vision benefits.

Stock in an early-stage startup growing quickly.

Generous, flexible paid time off policy.

401(k) with Financial Guidance from Morgan Stanley.

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