Senior Analyst, Business Operations

Role overview

Canada business operations

• Manage core operational processes for Canada Investments with the Senior Business Manager.
• Manage a junior Business Operations Specialist and provide dotted-line management to two Manila Administration Hub colleagues supporting Canada Investments.
• Identify inefficiencies and implement practical improvements that scale.

Leadership and governance

• Shape agendas and materials for senior leadership forums and help leaders align on decisions and move priorities forward.
• Translate data into insights, risks, and actions.
• Partner with Finance on Canada budgeting, forecasting inputs, and performance tracking.

Communications and people initiatives

• Own the North America Investments communications calendar and coordinate leadership updates, newsletters, and town halls.
• Improve communication across the US and Canada for greater clarity, consistency, and impact.
• Support key people initiatives and leadership materials related to colleague experience and transformation.

North America initiatives

• Ensure consistency in project documentation, tracking, and reporting.
• Support rollout of firmwide programs and business initiatives.

Candidate requirements

• Project leadership and execution skills, including driving work independently from start to finish.
• Stakeholder management skills to influence and collaborate across all levels.
• Structured thinking and problem-solving ability to turn ambiguity into actionable plans.
• Strong written and verbal communication and ability to manage multiple priorities in a fast-paced environment.
• At least 5 years of professional services firm experience.

Valued experience

• Business operations, PMO, consulting, or transformation experience is valued.
• Financial services or professional services background is valued; Investments experience is a plus.
• Exposure to process improvement, reporting, or cross-functional initiatives is valued.

Compensation

• Base salary range is CAD $70,000 to $100,000 per year.
• The role is also eligible for an annual short-term incentive bonus.

Reporting and collaboration