Senior Analyst, Analytics & Insights
Skills
About This Role
Overview
- Our business landscape
- We're an award-winning global communications company operating in nine countries across the Middle East, North Africa, and Southeast Asia.
- Our strategy is to become the region's leading digital infrastructure provider.
- Ooredoo Group's strategic vision is guided by five key pillars:
- **Value-Focused Portfolio:** Boosting asset returns by focusing on telco operations, towers, data centres, the sea cable business and fintech.
- **Strengthen the Core:** Optimally using deployed capital and maintain an appropriate cost structure.
- **Evolve the Core:** Monetising opportunities to generate new revenue streams via programmes focusing on analytics, digitalisation of operations, and partnerships with digital service providers.
- **People:** Building an engaged and empowered workforce through integrated learning programs and coaching and mentoring.
- **Excellence in Customer Experience:** Creating superior customer experiences.
- From day one, every employee who joins our team becomes an integral part of our success journey.
- We offer you the chance to enhance your skills, advance your career, and maintain a healthy work-life balance.
- Empowering you to catapult your personal and professional growth.
- If you're looking to challenge your growth potential, Ooredoo is the employer for you.
- Job overview* This role plays a key role in supporting digital procurement operations across the Group.
- The analyst is responsible for driving the data driven decision making across Ooredoo Group's sourcing and procurement eco-system.
- The role will lead the design, development, and continuous enhancement of reporting, dashboards, and analytics across key procurement domains including sourcing, procurement operations, spend analytics, supplier management, and contract management.
- In addition, the role will act as Level 1 (L1) functional support for sourcing systems (including Ariba and iCertis) in Ooredoo Group, ensuring smooth system usage, provides training to end users, and delivers high-quality data for category managers to support in decision making
- The senior analyst will bridge business and technology by transforming procurement data into actionable insights that improve efficiency, compliance, cost optimization, and supplier performance.
- Your impact on our goals **Tool & User Support (L1)**
- Act as first-line support for digital procurement platforms (e.g., SAP Ariba, iCertis, S4Hana).
- Troubleshoot user issues, escalate where required, and ensure timely resolution.
- Support users with guidance, and training, especially during system upgrades
- Provide onboarding and refresher training to users on digital procurement tools
- Work with AMS team on progressing OG driven change requests
Data Management & Cleansing
- Coordinate with OpCos to collect and transform spend data as per the appropriate templates
- Collect sourcing, procurement, supplier, contract and spend data from various sources to support quarterly and ad-hoc reporting requirements
- Perform data cleansing, validation, and classification to ensure accuracy and consistency for procurement, spend and supplier data.
- Maintain data quality standards as per Group policies and taxonomy.
- Manage and governance of the spend analytics data enrichment definitions, rules and logics
- Track data uploads from OpCos and support in data error resolution
- Perform data cleansing and mapping to support data migration when required
- Ensure data harmonization and compliance.
Analytics & Reporting Support
- Support category managers with spend, savings, and supplier analytics.
- Define, develop and track KPIs for sourcing, supplier management, contract and spend performance measurements
- Build and update dashboards/reports (Excel, Power BI, Tableau, etc.) to track key KPIs.
- Provide structured data sets and insights that enable fact-based sourcing decisions.
Continuous Improvement and Knowledge Sharing
- Identify recurring issues and propose process/tool improvements.
- Contribute to knowledge base and documentation for digital procurement tools.
- Benchmark reporting practices and introduce best-in-class analytics approaches
- Support initiatives to drive user adoption on tools, processes, and best practices across OpCos.
Compliance & Audit Support
- Coordinate with data governance team/s to define data objects, logics and framework for KPI calculation
- Monitor adherence to procurement policies across sourcing, contract, and supplier modules through reporting
- Perform periodic compliance check to ensure the S2C processes are fully digitized and identify any potential compliance risks.
- Maintain detailed records of compliance activities and generate reports for audit and governance purposes.
KPI & Reporting Management
- Extract relevant data to support the calculation of performance metrics for each OpCo.
- Validate data accuracy prior to performance calculations to ensure reliable reporting.
- Support OpCos in interpreting performance reports and implementing improvement measures.
Experience
- 3-5 years' experience in procurement support, analytics, or digital tools.
- Proficiency in Excel and data handling; knowledge of visualization tools (Power BI, Tableau).
- 1-2 year experience with procurement platforms (SAP Ariba, iCertis, S4Hana).
- Strong attention to detail and ability to manage data cleansing/validation activities.
- Good communication skills with ability to deliver user training.
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